AI Product Consultant leading pilot engagements for Zendesk AI, focusing on technical configuration and integrating business strategies. Collaborating with sales and customer success to drive value outcomes.
About the role
- National Product Specialist focusing on Marine & Aviation within Chief Underwriting Office. Responsible for product strategies, underwriting rules, and portfolio analysis across Australia.
Responsibilities
- Assist in the revision, maintenance, development and implementation of policy wordings and endorsements, including the revision of claims to adjust and tailor policy wordings in accordance with the portfolio experience
- Support the NPM to develop, deliver and drive an effective and profitable product strategy, including monitoring and revision as required
- Support the underwriters to respond to customer enquiries in a timely and professional manner
- Assist the NPM in developing technical support and guidance material for the Underwriters
- Maintain and update evolve product tables and product documentation to ensure they remain relevant
- Provide support to the Product Working Group(s) and Product Committee(s)
- Develop and maintain networks and relationships with Underwriting, Actuarial, Claims, IT and Finance
Requirements
- Extensive underwriting experience with deep technical expertise in Marine and/or Aviation, including complex and non‑standard risks
- Strong technical knowledge of Marine and/or Aviation risk management, portfolio management and underwriting
- A proven self‑starter mindset, with the technical curiosity and discipline to continually build subject‑matter expertise and take ownership of technically complex underwriting decisions
- Demonstrated ability to think laterally and analytically to assess risk exposures, evaluate loss drivers, and develop technically sound underwriting solutions within Marine and Aviation portfolios
- Good organisational skills and attention to detail, enabling accurate technical analysis, documentation, and prioritisation across multiple complex risks
- Ability to communicate clearly and credibly with technical and non‑technical stakeholders, articulating Marine and Aviation risk portfolio considerations.
Benefits
- Hybrid Working – a mix of working from home and in the office to enhance your work/life balance
- Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 18 weeks’ gender-equal flexible leave for all new parents, including paid super
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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