Account Representative role at Comfort Medical, pproviding customer service through inbound and outbound calls, presenting products and services for Patient Enrollment and repeat orders.
About the role
- Account Manager handling existing B2B customers in hybrid work environment. Collaborating with internal teams and developing customer relationships in a growing SaaS company.
Responsibilities
- Manage and further develop existing B2B SaaS customers
- Build and maintain long-term, partnership-based customer relationships
- Identify expansion, upselling, and growth opportunities
- Coordinate contract renewals and extensions of proposals and services
- Regularly communicate with customers about usage, requirements, and product developments
- Work closely with Customer Success, Support, and Product Management
- Maintain and document all customer-relevant information in the CRM system
Requirements
- Experience in account management or in supporting B2B SaaS customers
- Strong understanding of customer needs, business processes, and digital solutions
- Excellent communication skills and a confident presence at various organizational levels
- Structured, reliable, and independent working style
- Ability to strategically develop customer relationships
- Very good German and good English skills, both written and spoken
Benefits
- An inspiring work environment in a growing and innovative company.
- A culture that values initiative, ideas, and diversity.
- Competitive compensation including performance-based bonuses.
- Training opportunities and clear career development paths.
- A mature remote-first approach that integrates you closely into our team.
- Typical benefits such as events, discounts, meal subsidies, and more.
- A team that supports your ambition and fosters your development.
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