Solution Architect responsible for providing technical support for complex opportunities at Vodafone. Engaging with customers to define roadmaps for managed security services and network automation.
About the role
- Technical Onboarding Specialist facilitating onboarding for enterprise customers of Zello, a voice-first communication platform. Leading implementation and training sessions to ensure customer success.
Responsibilities
- lead multiple enterprise technical onboarding projects from kickoff to launch
- create and improve onboarding playbooks, documentation, and checklists
- run discovery sessions with new customers and define onboarding plans
- configure and implement Zello according to customer use cases
- lead customer-facing onboarding sessions and trainings
- troubleshoot onboarding issues and escalate as needed
- document onboarding steps, decisions, and outcomes in CRM
Requirements
- experience onboarding enterprise customers for a B2B SaaS product
- technical fluency with integrations, APIs, mobile apps, or device based workflows
- ability to explain technical concepts to non-technical stakeholders
- organized with ability to manage multiple onboarding projects
- clear and confident communication in writing and on calls
- attention to detail and documentation skills
- willingness to travel up to 50% based on customer needs
Benefits
- competitive pay
- equity with significant upside
- sabbatical after every five years of service
- flexible schedules and time off
- ping-pong table and free snacks in our break room
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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