Project Director overseeing Rail Systems infrastructure projects for AtkinsRéalis. Engaging with clients, leading teams, and delivering solutions in a dynamic environment.
About the role
- Director of Care Concierge Team responsible for scaling operations and enhancing member engagement. Leading strategic initiatives with a focus on innovation and operational excellence in the healthcare sector.
Responsibilities
- Ensure day-to-day operations of the Care Concierge Team, including meeting service level agreements (SLAs)
- Monitor call queues, staffing levels, and adherence to schedules
- Define and track key performance metrics
- Develop dashboards and reporting tools
- Set the strategic vision, strategy and associated OKRs
- Build a high-performing team through coaching, mentoring, and succession planning
- Bring technical expertise to the contact center tech stack
Requirements
- 10+ years of experience in contact center leadership and operations management
- 5+ years in the Healthcare industry
- Proven track record of managing large teams and multi-channel contact center environments
- Working knowledge of relevant healthcare consumer communications regulations and guidelines
- Global work experience required
- Superb communication and interpersonal skills
- Analytical, test and learn approach
- Demonstrated ability to collaborate and communicate cross functionally
- Strong project management and time management skills
- Exceptional leadership skills with ability to inspire and develop teams
- Attention to detail and has a bias for action
Benefits
- 401k plan with employer match
- Flexible paid time off
- Holidays
- Parental leaves
- Life and disability insurance
- Health benefits including medical, dental, vision, and prescription drug coverage
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Associate Director Dams and Reservoirs Engineer at AtkinsRéalis delivering technical design work on complex reservoir projects. Leading a team and collaborating across multi - disciplinary projects.
Clinical Development Team Leader at Bristol Myers Squibb responsible for overseeing clinical strategies and execution in oncology. Leading and mentoring clinical professionals to innovate drug development processes.
Associate Director managing Local Markets FX capabilities for ANZ. Developing trading strategies while ensuring compliance and enhancing market share in currency trading.
Director of Internal Audit at Weave ensuring compliance with SOX while managing audit programs and risks. Leading documentation, testing, and remediation processes across financial operations.
Assistant Director of HR at Lexington Medical Center in West Columbia, SC. Partnering with departments to support HR priorities, strategic objectives, and compliance within LMC.
Executive Director RN leading a mission - driven team in hospice care with operational strength. Managing compliance and administrative functions in Deming, NM as part of Ambercare Hospice.
Maintenance Supervisor responsible for team leadership and managing property maintenance at TI Communities. Ensuring safety standards and quality repairs in resident homes.
Global Senior Director for Business Intelligence at Kantar overseeing BI strategy and delivery. Leading data - driven decisions using Microsoft Fabric and Power BI with cross - functional collaboration.
Director of Product Development responsible for enhancing stakeholder value and product differentiation at Corebridge Financial. Partnering with cross - functional teams to innovate and drive sales within the annuity market.