Senior Manager developing and implementing international Internal Medicine policy strategies for Pfizer. Collaborating with cross - functional teams and representing the company in external engagements.
About the role
- Service Cluster Manager overseeing Microsoft 365 Messaging & Voice Services for Carl Zeiss AG. Managing team responsibilities and ensuring compliance and governance across services.
Responsibilities
- End-to-end responsibility for Microsoft 365 Messaging & Voice services, including tenant administration (Exchange Online, Teams Voice, Security & Compliance).
- Management and optimization of M365 policies (e.g., Conditional Access, DLP, MFA) and license management.
- Ensuring compliance and governance (audits, ISO, ITGC) and implementing security best practices.
- Monitoring and reporting via Microsoft 365 Admin Center, PowerShell and, where applicable, third-party tools.
- Technical leadership and management of a four-person team in Microsoft 365 Messaging & Voice.
- Technical and organizational support for mergers & acquisitions related to email and telephony — including integration and extraction of services into/from the Microsoft 365 tenant.
- ITIL-based service management including incident, problem, change and service request management for Microsoft 365 communication services.
- Further development and strategic alignment of Microsoft 365 Messaging & Voice services.
- Application of encryption services for Exchange to ensure confidential communication.
- Patch management for messaging and voice components within the Microsoft 365 environment.
- Monitoring service quality using defined KPIs and managing external providers to ensure agreed SLAs.
- Global operation of services and rollout to new locations.
- Management and coordination of multiple external providers.
Requirements
- Deep expertise in Microsoft 365 administration (Exchange Online, Teams Voice, Azure AD) and relevant professional experience.
- Degree in Business Informatics or a comparable field.
- Experience with PowerShell automation for Microsoft 365 services.
- Knowledge of security and compliance features (e.g., Purview, Conditional Access, MFA).
- Experience applying ITIL processes in operational production.
- Knowledge of encryption technologies for Exchange and Microsoft 365.
- Experience managing external service providers and KPI-based quality management.
- Certifications such as MS-102 (Microsoft 365 Administrator), MS-700 (Teams Administrator), SC-300 (Identity & Access) and ITIL Foundation or higher-level ITIL certifications.
- Experience with telephony technologies is desirable.
Benefits
- Diversity is part of ZEISS.
- Professional development opportunities.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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