Account Manager/CSR managing new and renewal insurance accounts in a hybrid US role with flexible work options. Responsible for maintaining relationships with coworkers and carriers.
About the role
- Key Account Manager responsible for managing commercial relationships and growth of footwear brands for ZALORA in Malaysia. Driving joint business planning and ensuring operational excellence.
Responsibilities
- Own a portfolio of strategic Shoes partners (brands, distributors, or top sellers) and deliver agreed targets across sales/GMV, margin, and growth.
- Build and execute Joint Business Plans (JBPs): growth strategy, assortment roadmap, price positioning, and marketing visibility.
- Identify opportunities to scale partners via newness, exclusives, hero SKUs, wider size runs, and category gaps.
- Negotiate and manage commercial levers including commission/margins, funding, rebates, marketing support, promo participation, and exclusivity/launch agreements (as applicable).
- Drive partner alignment on price competitiveness (RRP, promo depth, and parity versus key competitors).
- Improve profitability through better funding structures and campaign ROI discipline.
- Plan and execute partner participation in the trading calendar (e.g., mega campaigns, paydays, seasonal events).
- Ensure strong readiness for campaigns: Deal mechanics and price points Stock availability / fulfilment capacity Hero SKU selection and visibility placements (where applicable)
- Track performance during campaigns and implement corrective actions to improve conversion and sell-through.
- Drive catalogue growth and quality: Ensure the right assortment breadth/depth and new arrivals cadence Improve content quality: images, attributes, size/fit info, taxonomy
- Work with internal teams to fix catalogue defects and improve onsite discoverability (filters, categorisation, search relevance).
- Monitor and improve partner KPIs, collaborating with Marketplace Ops / Operations as needed: Order fulfilment SLA Cancellation/late shipment rate Return rate and return reasons Customer ratings and complaints
- Resolve escalations and ensure sustained partner compliance with platform standards.
- Provide regular partner business reviews (weekly/monthly/QBRs) with clear insights and action plans.
- Collaborate cross-functionally with Category/Trading, Marketing, Content, Finance, Operations, and Tech/Product to deliver partner growth.
Requirements
- 3–4 years experience in key account management, commercial, category, marketplace management, or wholesale account roles (fashion/e-commerce preferred).
- Strong negotiation skills and experience influencing external stakeholders (brands, distributors, sellers).
- Analytical capability: confident working with Excel/Google Sheets and performance dashboards (SQL/BI tools is a plus).
- Good understanding of Shoes category dynamics: seasonality, sizing, hero franchises, price ladders, promotional mechanics.
- Strong communication skills, stakeholder management, and ownership mindset.
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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