Hybrid Key Account Manager – Shoes

at ZALORA Group

• Job title: Key Account Manager – Shoes
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: SQL
• Location requirements: Hybrid, Kuala Lumpur, Malaysia

About the role

• Key Account Manager overseeing strategic Shoes partners' growth and commercial relationship at ZALORA. Delivering targets across sales and margin while enhancing partner visibility and customer experience in the role.

Responsibilities

• Own a portfolio of strategic Shoes partners (brands, distributors, or top sellers) and deliver agreed targets across sales/GMV, margin, and growth.
• Build and execute Joint Business Plans (JBPs): growth strategy, assortment roadmap, price positioning, and marketing visibility.
• Identify opportunities to scale partners via newness, exclusives, hero SKUs, wider size runs, and category gaps.
• Negotiate and manage commercial levers including commission/margins, funding, rebates, marketing support, promo participation, and exclusivity/launch agreements (as applicable).
• Drive partner alignment on price competitiveness (RRP, promo depth, and parity versus key competitors).
• Improve profitability through better funding structures and campaign ROI discipline.
• Plan and execute partner participation in the trading calendar (e.g., mega campaigns, paydays, seasonal events).
• Ensure strong readiness for campaigns: Deal mechanics and price points, Stock availability / fulfilment capacity, Hero SKU selection and visibility placements (where applicable).
• Track performance during campaigns and implement corrective actions to improve conversion and sell-through.
• Drive catalogue growth and quality: Ensure the right assortment breadth/depth and new arrivals cadence.
• Improve content quality: images, attributes, size/fit info, taxonomy.
• Work with internal teams to fix catalogue defects and improve onsite discoverability (filters, categorization, search relevance).

Requirements

• 1–2 years experience in key account management, commercial, category, marketplace management, or wholesale account roles (fashion/e-commerce preferred).
• Strong negotiation skills and experience influencing external stakeholders (brands, distributors, sellers).
• Analytical capability: confident working with Excel/Google Sheets and performance dashboards (SQL/BI tools is a plus).
• Good understanding of Shoes category dynamics: seasonality, sizing, hero franchises, price ladders, promotional mechanics.
• Strong communication skills, stakeholder management, and ownership mindset.

Benefits

• Hybrid Work Setup