(Senior) Payroll Support Specialist providing expert payroll support to customers at Personio. Collaborating with cross - functional teams to enhance payroll processes and customer service.
About the role
- Customer Service Manager leading logistics and customer service improvement projects at Ypê, a Brazilian hygiene and cleaning company. Responsible for process optimization and strategic project implementation.
Responsibilities
- Improvement Projects (Transportation and Customer Service): Lead process mapping focused on efficiency, applying Lean, Six Sigma and Kaizen methodologies. Responsible for implementing automation projects, testing emerging technologies (IoT, computer vision), evaluating ROI and payback, and structuring the logistics digitalization roadmap.
- Expansion into New Channels (Pharma, Food Service, Digital) and Transportation Modes: Develop logistics models tailored to each channel and mode, defining differentiated picking, packing and delivery processes. Ensure regulatory compliance and monitor profitability and service-level KPIs to keep operations competitive and aligned with each market's requirements.
- Logistics Network: Responsible for driving end-to-end process modeling, performing route and network simulations, calculating savings and payback, and supporting strategic decisions on opening or closing distribution centers (DCs) and third-party service providers (TSPs), always aligning operational efficiency with corporate strategy.
- Automation and Digitalization: Lead RPA and systems integration projects (CRM, TMS, WMS, ERP), reduce hiring cycles and service-level agreement (SLA) times, ensure data consistency and operational scalability, positioning the logistics area as a reference in digital transformation.
- Reverse Logistics: Establish standardized collection and return flows, optimize reverse routing, and monitor sustainability and value-recovery KPIs to ensure efficiency and a positive impact on costs and the environment.
- Systems Management (SAP TM, Roadnet, Linear): Coordinate logistics key users, ensure system evolution and maintenance, monitor tool usage and effectiveness, and ensure technology is applied strategically to support operations.
- Freight Financial Management: Plan freight costs, perform monthly reconciliations and monitor variances, proposing efficiency actions and integrating financial and operational data with a focus on competitiveness and profitability.
- Leadership and People Development: Act as a leader, facilitator and team developer, translating strategic objectives into clear targets and connecting processes and people to ensure the team's work positively impacts results.
- Quality Programs: Ensure implementation of quality programs following company guidelines, and monitor and evaluate initiatives across the logistics organization.
- HSE and Sustainability: Apply practices for conscious consumption and preservation of natural resources, understand environmental impacts and risks, and ensure compliance with HSE policies. Promote socio-environmental programs to strengthen the connection between the company, community and environment.
Requirements
- Bachelor's degree required.
- Experience in logistics and supply chain with strategic and innovative responsibilities.
- Strong operational knowledge: Transportation and Customer Service.
- Contract negotiation, intelligent routing and KPI management (OTIF, SLA, cost per delivery).
- Automation and Continuous Improvement: experience with Lean, Six Sigma, Kaizen projects and implementation of emerging technologies.
- Financial management: freight planning, forecasting and cost reconciliation.
- Knowledge of systems: ERP, WMS, TMS, CRM, SAP TM, Roadnet and Microsoft Office.
- Experience with automation and digitalization: RPA, IoT, RFID, collaborative robots and applied AI.
- Green Belt certification (Lean, Six Sigma, Kaizen).
- Project and process management.
Benefits
- Gym benefit (Wellhub).
- Tuition assistance / scholarship.
- End-of-year Christmas hamper and children’s gift kit.
- Monthly product basket.
- Dental clinic.
- Health insurance and dental plan.
- Educary - education program for youth and adults.
- Payroll-deductible loan.
- Shuttle bus.
- PPR - profit-sharing / results-based bonus.
- Cuidar Program: health care and social assistance for you and your family.
- Cafeteria: breakfast, lunch and dinner.
- Life insurance with coverage up to 24 times salary.
- Meal allowance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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