(Senior) Payroll Support Specialist providing expert payroll support to customers at Personio. Collaborating with cross - functional teams to enhance payroll processes and customer service.
About the role
- Customer Success Analyst focusing on client satisfaction and onboarding at Imagem Geosistemas. Collaborating to propose solutions, evaluate performance, and ensure platform usage effectively.
Responsibilities
- Analyze, plan, and execute activities within the Customer Success area of the Customer Experience Directorate, focusing on customer satisfaction and success.
- Help customers achieve the goals they intended when purchasing our platform.
- Manage onboarding.
- Drive upsell and cross-sell opportunities.
- Facilitate decision-making and project meetings.
- Propose the best solutions to customers, whether changes or maintenance.
- Conduct frequent follow-ups on customers' project progress.
- Evaluate customer performance metrics and results.
- Gather feedback on the product or service.
- Prepare and present reports to keep the customer informed of current status and next steps.
- Strategically educate and inform customers about the platform.
- Manage expectation gaps, resolve issues, and engage relevant teams, including Imagem Quality, for continuous process improvements.
- Ensure full utilization of the platform in line with the customer's objectives.
- Act as a bridge between customer feedback and operations/sales/marketing/suppliers.
Requirements
- Bachelor's degree.
- Experience serving internal and external customers.
- Knowledge of GIS.
- Data analysis and interpretation skills.
- Experience working on projects.
- Knowledge of databases.
- Relevant certifications.
- Intermediate to advanced English.
- Power BI.
- Knowledge and understanding of Imagem's products and services.
Benefits
- 🏥 Health and Dental Insurance – SulAmérica.
- ✅ Life and Personal Accident Insurance.
- 🏋️♂️ Access to Gympass for physical and mental well-being.
- 🧘♀️ Well-being program focused on mental, physical, and social health.
- 👶 Childcare assistance.
- 👨👦 Extended paternity leave.
- 🎉 Day off on your children's birthdays (up to 16 years old).
- 🍽 Caju card for food/meals, also valid during vacation.
- 🚎 Transportation allowance (Vale Transporte).
- 🏡 Home office allowance loaded to the Caju card.
- ⏳ Flexible hours and hybrid work for a healthy balance.
- 🎉 Day off on your birthday + special gift (Caju voucher).
- 📈 Personalized career map with technical or leadership ("Y") career paths.
- 📖 2 hours per week dedicated to study during working hours.
- 🎓 Access to learning platforms Alura, Imagine, and Feedz.
- 🧠 Development programs focused on technical, behavioral, and business skills.
- 📋 Individual Development Plan (IDP) with tailored training.
- 💬 Regular feedback to support your growth.
- 📊 Annual Profit-Sharing (PLR) linked to performance.
- 🔄 Internal mobility to explore new positions and grow.
- 📈 Succession plan focused on developing leaders and junior talent.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Experience Agent responsible for resolving customer inquiries and enhancing user experience on Whatnot platform. Engage with buyers and sellers while ensuring timely support and solutions.
Customer Service Representative at Michelin advising on ordering, delivery, and customer complaints. Managing orders and coordinating with customers on deliveries in a hybrid work environment.
Customer Service Representative providing front line support for customers at Netwealth. Handling inquiries via phone, email, and web chat, ensuring exceptional service delivery on financial products.
Service Advisor responsible for customer communication about vehicle repairs and updates. Assisting Service Technicians at Bosselman Shops with duties in the service center.
Customer Service Analyst managing client relationships in a multinational agribusiness. Ensuring efficient information exchange and customer satisfaction in service processes.
Customer Success Analyst at Imagem Geosistemas focusing on client satisfaction and project management. Engaging clients to ensure they achieve their goals using our platform.
Customer Service Representative providing support for luxury retail customers, helping resolve inquiries and improve customer experience through fashion - focused interactions. Working hybrid with occasional in - office shifts in Montreal.
Air Cargo Customer Service Agent responsible for greeting customers and managing import operations documentation. Contributing to the timely delivery of cargo shipments at San Diego airport.
HR Support Specialist at Reply Inc. specializing in human resources support in Kansas City, Missouri. Focused on organizational skills and customer service for HR tasks and projects.