(Senior) Payroll Support Specialist providing expert payroll support to customers at Personio. Collaborating with cross - functional teams to enhance payroll processes and customer service.
About the role
- Customer Service Analyst managing client relationships in a multinational agribusiness. Ensuring efficient information exchange and customer satisfaction in service processes.
Responsibilities
- Manage customer service demand
- Proactively build and maintain client relationships through meetings
- Ensure customer satisfaction
- Monitor performance by analyzing forecast versus scheduled volume
- Ensure efficient information exchange with clients and the commercial/sales team
- Ensure post-sale support
- Record and track customer complaints through the SAC Portal
- Ensure the process for returns and replacement of materials to the client
Requirements
- Bachelor's degree in Business Administration, Logistics or related field
- Experience in customer service
- Intermediate Microsoft Office skills
- Desirable: knowledge of Protheus or SAP systems
- Knowledge of Power BI
- Intermediate English
Benefits
- Unimed health insurance
- Dental care at no cost for the employee; monthly fee for dependents
- Meal card
- Food allowance card
- Group life insurance provided by the company
- Union profit-sharing (PLR)
- Commuting allowance (vale transporte)
- Development programs
- Bonus program, according to current policy
- Partnership with SESI
- TotalPass and Optum
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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