Customer Experience Agent responsible for resolving customer inquiries and enhancing user experience on Whatnot platform. Engage with buyers and sellers while ensuring timely support and solutions.
About the role
- (Senior) Payroll Support Specialist providing expert payroll support to customers at Personio. Collaborating with cross-functional teams to enhance payroll processes and customer service.
Responsibilities
- Provide expert-level support for payroll processing, compliance, and payroll system functionality.
- Ensure payroll procedures meet internal standards and external regulatory requirements.
- Stay up to date on changing payroll regulations and technologies, applying insights to improve processes and the customer experience.
- Respond to customer inquiries via email, callbacks, and live chat, delivering timely, clear, and empathetic support.
- Provide customers with self-service resources, including Help Center articles and documentation.
- Manage multiple customer requests, ensuring proper prioritization and effective resolution.
- Collaborate with internal teams, including Product, Compliance, Implementation, and Professional Services, to troubleshoot issues and develop solutions.
- Contribute to internal and external knowledge bases, ensuring content accuracy and accessibility for team members and customers.
- Participate in cross-functional projects to enhance payroll processes and customer support.
- Assist in creating and maintaining Help Center articles.
- Use analytical skills to identify gaps in payroll products and processes and propose innovative solutions.
- Operate effectively under pressure, particularly during peak periods or escalations.
- Engage in internal training and professional development to maintain a high level of product and payroll expertise.
- Monitor industry trends and regulatory updates to provide the best possible support.
Requirements
- Advanced knowledge of payroll processing, compliance, and quality assurance.
- Exceptional written and verbal communication skills, with the ability to handle conflict professionally.
- Strong problem-solving and analytical skills to resolve complex payroll issues.
- Efficient time-management skills and the ability to work on multiple projects simultaneously.
- Collaborative mindset with experience working across departments.
- Native-level German (or equivalent C2) and business‑level fluency in English.
Benefits
- Competitive total rewards package — reviewed annually — including salary, benefits, and pre-IPO equity.
- 28 days of paid vacation, plus an extra day after 2 and 4 years of service.
- One fully paid Impact Day to contribute to environmental or social causes.
- Generous family leave, childcare support, mental health support, and sabbatical options.
- Regular team meals, cultural initiatives, and events such as local Summer Sessions and year‑end celebrations, plus healthy snacks, drinks, and a weekly catered lunch.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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