Tier 3 Production Support Specialist providing technical support in healthcare technology. Enhancing customer experience by addressing software - related inquiries and issues across the production environment.
About the role
- Bilingual Customer Support Specialist at Paynada providing technical and customer support to merchants. Handling inbound and outbound customer communication with a focus on exceptional service.
Responsibilities
- Answer high volume support calls and requests daily
- Make outbound calls to customers to provide support on their requests
- Deploy and install new equipment and reprogram existing equipment as needed for customers
- Review files in CRM to ensure proper set up and installation
- Create POS/VAR Sheets
- Offer general support to merchants and sales agents
- Provide exceptional customer service and support
- Work closely with multiple departments and vendors to ensure a smooth activation and provide continued support for merchants.
- Other duties as assigned
Requirements
- Must be fluent in Spanish
- Associate's degree or equivalent from two-year college or technical school is preferred
- Minimum of 2 years of experience in the merchant services industry is required
- Minimum of 2 years of experience in a technical/customer support role is required
- Excellent verbal and written communication skills.
- Excellent customer service skills with the ability to handle multiple personalities and escalated issues
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills.
- Willingness to work a varying schedule which does include after hours support
- Willingness to work in a hybrid office setting
- Bilingual is preferred, but not required
- Proficient with Microsoft Office Suite
Benefits
- Genuine work/life balance.
- Dynamic company culture.
- 401k with company match.
- Upward mobility and career development opportunities.
- Medical, dental, and vision benefits for employees and dependents
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