Resilience Manager responsible for the resilience programme at YouLend. Focused on incident response, disaster recovery, and operational resilience execution.
Responsibilities
Own and continuously mature the resilience programme across Incident Response, Disaster Recovery, Business Continuity, and Operational Resilience
Maintain and update resilience-related policies, standards, procedures, and playbooks
Manage resilience risks, controls, and associated remediation activities
Support major incident coordination, including post-incident reviews, lessons learned, and action tracking
Own and maintain Business Impact Assessments, Business Recovery Plans, critical business services, impact tolerances, and key dependencies
Maintain recovery objectives (RTOs and RPOs) and resilience registers, including backup, restore, and scenario testing
Plan, coordinate, and execute annual IR, DR, BCM, and scenario-based resilience testing
Ensure resilience considerations are incorporated into major ICT and production changes
Prepare and maintain resilience reporting, dashboards, and governance materials for senior leadership and committees
Support internal and external audits, providing resilience evidence and tracking findings to closure
Monitor changes in resilience requirements and lead gap analysis and implementation activities
Support the selection, implementation, and ongoing use of resilience management tooling
Deliver resilience awareness and education across relevant teams
Requirements
Proven experience in operational resilience, business continuity, disaster recovery, or a closely related role
Strong understanding of incident management, continuity planning, and resilience testing practices
Hands-on experience conducting and maintaining BIAs, BRPs, RTOs, RPOs, and service dependency mapping
Ability to manage resilience risks, controls, and remediation activity in a structured way
Experience supporting major incidents, post-incident reviews, and lessons-learned processes
Comfortable working across both technical and non-technical teams
Experience producing clear governance, audit, and executive-level reporting
Strong organisational, documentation, and communication skills
Ability to operate independently, prioritise effectively, and own outcomes in a fast-paced environment.
Experience working in a fintech, financial services, or other regulated environment (desirable)
Familiarity with operational resilience or continuity tooling and register-based resilience management (desirable)
Understanding of technology platforms, cloud environments, and system dependencies (desirable)
Experience working alongside Security, Engineering, DevSecOps, or Observability teams (desirable)
Exposure to supplier resilience, outsourcing arrangements, or contract-related continuity requirements (desirable)
Benefits
Award-Winning Workplace: YouLend has been recognised as one of the “Best Places to Work in 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
Award-Winning Fintech: YouLend has been recognised as a “Top 250 Fintech Worldwide” company by CNBC.
Stock Options
Private Medical insurance via Vitality and Dental Insurance with BUPA
EAP with Health Assured
Enhanced Maternity and Paternity Leave
Modern and sophisticated office space in Central London
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