Store Manager leading a retail team at Crocs, Inc. Delivering exceptional customer service and driving team performance in a fast - paced environment.
About the role
- Store Manager at Crocs, Inc. leading a team to provide exceptional consumer experiences and drive sales. Responsible for operations, visual presentation, and maintaining standards in a retail environment.
Responsibilities
- Deliver outstanding service to our consumers using our C.H.A.R.M service model
- Leads the store team in surpassing performance metrics including sales, consumer service and charms
- Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions
- Lead visual presentation, product flow, replenishment, and operational standards throughout the store
- Build Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent
- Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities
- Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
- Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.
- Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.
- Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures
Requirements
- Must be 18 years or older
- 3 – 4 years of total retail experience; with a preference for candidates with previous Store Manager experience.
- Proven leadership skills with the ability to challenge, empower, and drive team results
- Strong communication skills (written and verbal) to successfully connect with store team members, operations managers, district managers and corporate partners
- Desire to succeed in a high growth, fast-paced retail environment
- Flexibility in work schedule including availability for nights, weekends, holidays and extended hours
Benefits
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Manager responsible for overseeing retail store operations, leading team performance and enhancing customer service at Crocs, Inc. Fostering inclusivity and executing operational standards while meeting business objectives.
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