Manager driving engagement and maintaining relationships with agents and branch managers at Allianz Malaysia. Collaborating with marketing teams for campaigns and performance management.
About the role
- Strategic Order Operations Manager responsible for validating order readiness and coordinating cross-functional resolution. Ensuring production readiness and addressing order issues promptly.
Responsibilities
- Own the order readiness and release gate in SAP/ERP.
- Validate readiness, hold what is not ready, escalate to the right owner, and drive resolution.
- Authority to hold, flag, and escalate orders that do not meet readiness standards.
- Work across Engineering, Supply Chain, Order Entry, and Sales to drive resolution.
- Validate delivery commitments against current capacity, material lead times, and engineering status.
- Escalate when customer commitments and operational capability are misaligned.
- Ensure long-lead material procurement is triggered early enough to support production dates.
- Flag jobs that have been committed before engineering is finished and work with Applications/Design Engineering to close gaps.
- Manage lab availability conflicts by filtering requests, identifying overcommitment, and ensuring small projects are not consuming lab time needed for large project testing.
- Track every held or escalated order to resolution.
- Maintain a visible log of open issues, owners, due dates, and status.
- Facilitate regular cross-functional alignment meetings to review pipeline readiness.
- Lead root cause analysis on recurring release failures, working with Tech Support and functional leads to identify patterns and implement corrective actions that prevent repeat issues.
- Develop and maintain dashboards and reporting to give leadership visibility into order readiness status.
Requirements
- 5+ years of experience in order management, operations, or supply chain within a manufacturing environment
- Working knowledge of ERP systems (SAP S/4 HANA strongly preferred)
- Demonstrated ability to work cross-functionally across Engineering, Sales, Supply Chain, and Production without direct authority over those teams.
- Strong analytical skills with experience building reports and dashboards to track operational KPIs.
- Excellent written and verbal communication skills, including the ability to escalate issues clearly and drive accountability without creating adversarial relationships.
- Process improvement mindset with a track record of identifying root causes and implementing corrective actions.
- Bachelor's degree in Business, Operations Management, Supply Chain, Engineering, or related field (preferred)
- Experience with data center cooling, HVAC, or mission-critical infrastructure products (preferred)
- Familiarity with Cyberselect or similar product configuration tools (preferred)
- Experience with MS Project, SAC, Power BI, or similar reporting/analytics tools (preferred)
- Lean, Six Sigma, or other process improvement certification (preferred).
Benefits
- Community
- Company Culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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