Account Manager responsible for portfolio growth and client satisfaction at YOOBIC in London. Collaborating with teams to upsell and renew contracts while ensuring excellent service.
Responsibilities
Manage the growth of a portfolio client portfolio including upselling and cross selling YOOBIC products
Act as primary account owner and develop a comprehensive understanding of each client’ business challenges, evaluate client’s growth needs and offer appropriate strategies and solutions
Drive account growth, ensure renewal and deliver satisfaction to customers
Draft, negotiate and close business proposals
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Own and lead business reviews with your clients
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Manage pipeline and prepare reports on account status, assess account health
Requirements
2-4 years of experience in a similar client-facing Account Manager / Customer Success/ Client Relationship quota carrying role
Sales experience of achieving quarterly sales targets
A focus on driving value to the client and experience of working on ROI methodology
Love being in front of clients and people orientated by nature
Resourceful nature with excellent interpersonal and communication skills
Strong ability to adapt, bring new ideas to the table and execute on ideas bought forward
A positive can-do attitude and ability to motivate others
Strong multi-tasker and able to manage a high-volume of projects concurrently
Strong academic background, coming from a top tier business school
Fluent in English - Knowledge of other European languages is an advantage
Right to work in the UK
Benefits
33 days annual leave (including bank holidays)
Hybrid working - 3-4 days per week from our Hammersmith office
Scottish Widow Pension scheme
Vitality medical coverage - Including primary care, hospital care and additional mental health coverage
Simplyhealth cash plan (includes dental and vision coverage)
Healthy Mind EAP
Short Term and Long Term disability coverage
Life Assurance
Critical Illness coverage
Enhanced parental leave
Team events including weekly breakfast, gourmet lunches and lots of social events
Weekly free online HIIT sessions + gym discounts
Regular training and coaching to make you even better in your role
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