Lead the entire post - sales organization as Head of Customer Success & Account Management. Transforming Customer Success into a commercially accountable organization aligned to the bootstrapped model.
About the role
- Territory Manager driving dealer sales for Global Furniture Group in Miami/South Florida area. Building relationships with dealers, achieving sales targets, and collaborating with internal teams.
Responsibilities
- Increase Global’s brand and interest among dealers, designers, and end-users within your assigned territory.
- Identify and select dealer targets willing and capable of growing Global sales.
- Identify and involve Global in projects that fit Global’s products, services, and capabilities.
- Ensure appropriate market coverage by assessing existing dealers’ capacity to grow and identifying new dealer candidates.
- Develop and maintain strong relationships with key dealer personnel, designers, and end-users to drive sales and increase market share.
- Conduct regular sales calls, site visits, and presentations to dealers and customers within the territory.
- Achieve or exceed sales targets and growth objectives as set by management.
- Provide product expertise and training to dealer partners to ensure effective promotion and positioning of Global’s products.
- Maintain current knowledge of market trends, competitor products, and customer needs to identify opportunities for growth.
- Collaborate with internal teams, including customer service and operations, to ensure high levels of customer satisfaction.
- Prepare and submit required reports, forecasts, and updates in a timely manner.
Requirements
- Bachelor’s degree in Business, Marketing, or a related field preferred.
- Minimum of 3-5 years of outside sales experience, preferably in dealer or distribution sales, furniture, building materials, or related industries.
- Proven track record of meeting or exceeding sales targets.
- Strong business acumen and ability to interpret and on business reporting.
- Strong relationship-building, negotiation, and communication skills.
- Ability to analyze territory potential, identify growth opportunities, and execute sales strategies.
- Ability to sit and drive for extended periods.
- Ability to walk and navigate customer sites, including offices, warehouses, rooftops, or construction areas as required.
- Ability to stand for extended periods during meetings, presentations, and customer events.
- Occasionally lift, carry, and transport product samples or marketing materials up to approximately 25 pounds.
- Effective verbal communication, including presentations and negotiations.
- Ability to plan daily activities, manage time independently, and prioritize tasks to achieve business objectives.
- Self-motivated and able to work independently with minimal supervision.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); CRM experience preferred.
- Valid driver’s license and ability to travel daily within territory; occasional overnight travel as required.
Benefits
- Paid Time Off
- Holiday Pay
- Medical/Prescription Insurance
- Dental Insurance
- Vision Insurance
- Health Savings Accounts (HSA)
- Company-Paid Life and AD+D Insurance
- Company Sponsored Long-term Disability
- Short-term Disability
- Voluntary Life Insurance
- Employee Assistance Program (EAP)
- Critical Illness and Accidental Injury Insurance
- FSA
- 401(k) & Roth 401(k)
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