Lead the entire post - sales organization as Head of Customer Success & Account Management. Transforming Customer Success into a commercially accountable organization aligned to the bootstrapped model.
About the role
- National Account Manager overseeing key retail accounts, driving growth for an award-winning games company.
Responsibilities
- Own and manage national retail accounts, acting as the primary point of contact
- Take full P&L responsibility for assigned accounts, ensuring profitable growth
- Lead forecasting, budgeting and demand planning, working closely with internal teams
- Develop and execute strategic account plans aligned with overall business objectives
- Negotiate trading terms, promotions, ranging and distribution
- Work cross-functionally with Marketing, Supply Chain and Finance to deliver best-in-class execution
- Attend and represent Big Potato Games at trade shows, buyer meetings and industry events
- Analyse sales data and market trends to identify risks and opportunities
- Maintain accurate reporting with strong attention to detail
Requirements
- Proven experience as a National Account Manager or Key Account Manager
- Direct experience working with UK retailers such as Waterstones, John Lewis, B&M, The Range and/or Waitrose
- Background in the Toys, Games or Gifting industry is strongly preferred
- Strong commercial acumen with experience owning full P&L responsibility
- Confident in forecasting, strategic planning and data-led decision making
- Excellent communication and negotiation skills
- Comfortable working as part of a collaborative team, while also demonstrating autonomy, ownership and initiative
- Highly organised with exceptional attention to detail
- Willingness to travel and attend trade shows as required
Benefits
- 4 days week Monday to Thursday
- Annual Bonus Scheme
- Employee Benefits Trust Scheme
- £500 holiday bonus & lots of free board games
- Bupa Healthcare plus Employee Assistance Programme - Counseling
- Discounted gym memberships
- Monthly yoga
- Casual dress
- Company events
- Cycle to work scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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