Lead the entire post - sales organization as Head of Customer Success & Account Management. Transforming Customer Success into a commercially accountable organization aligned to the bootstrapped model.
About the role
- Account Manager generating leads and maintaining client relationships for Underground Waterworks team. Seeking a motivated sales professional with underground construction knowledge.
Responsibilities
- Generate leads and attract new clients.
- Meet or exceed the expectations of our customers by providing a positive customer experience.
- Develop and maintain strong customer relationships through regular in-person and virtual sales calls.
- Represent Etna professionally while driving customer-focused, profitable sales and acting with honesty and integrity.
- Gather and share market and bid information with estimating staff to help prioritize projects, align with customer needs, and ensure accurate, competitive quotes.
- Act with urgency to follow up and close on quoted projects and sales opportunities.
- Build and maintain strong industry relationships by hosting current and prospective customers, attending events, and staying active in the market.
- Attend internal, vendor, and industry trainings and meetings as required.
Requirements
- Underground Waterworks or Construction industry knowledge
- Proven ability to meet or exceed sales quotas while maintaining acceptable profit margins.
- Strong working knowledge of company products, Microsoft Office, Eclipse, Phocas, and other relevant sales software.
- Excellent interpersonal, communication, negotiation, presentation, and organizational skills, with sound judgment and the ability to manage stress and adapt in a fast-paced environment.
- Comfortable performing basic and advanced math, including calculations related to margins, discounts, percentages, and volume.
- Valid driver’s license and acceptable driving record.
Benefits
- Base annual salary plus uncapped commission!
- Provided Company Car, Cell Phone and Credit Card
- 401(k) with company match
- Medical, Dental, and Vision Insurance
- Company provided and Voluntary Life Insurance
- Short Term and Long-Term Disability
- and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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