Senior Business Advisor in Operational Excellence focusing on process improvement and efficiency in Claims. Collaborating with global teams to enhance customer service and deliver innovative solutions.
About the role
- Strategy & Ops Lead managing operational aspects of Careforce's enterprise account in the Bronx. Serving as the primary contact for stakeholder management and strategic execution while building healthcare infrastructure.
Responsibilities
- Manage all operational aspects of our enterprise account in the Bronx
- Serve as the primary point of contact for stakeholder management, operational delivery, and strategic execution
- Build and execute strategic focus by defining overarching mission, goals, and success metrics in alignment with customer vision
- Influence and educate customer executives to understand how to transform care delivery and improve patient experience
- Develop trusted relationships with key account stakeholders and executive sponsors
- Negotiate contracts and manage complex negotiations, working with senior executives both inside and outside of Careforce
- Oversee daily operations of the enterprise account, ensuring alignment with established targets and quality standards
- Monitor and analyze key metrics to ensure efficient and timely completion of tasks
- Identify inefficiencies in operations processes and implement strategies for continuous improvement
- Develop and implement operational policies and procedures to ensure smooth and efficient operations
- Coordinate cross-functional internal teams to improve the entire customer experience
- Work closely with leadership on special projects and initiatives that drive organizational growth
- Provide strategic counsel and insights on key clinical and operational initiatives
- Anticipate and proactively address challenges and opportunities, identifying areas for improvement
- Drive accountability through project management processes and ensure timely execution
- Create and manage operational budgets to ensure financial health while supporting quality care delivery
Requirements
- 6-8 years of professional experience with a strong mix of reputed healthcare companies and new-age health startups
- Experience in "zero to one" environments, taking projects from concept to successful implementation
- Bachelor's degree required, Master's degree in Healthcare Administration, Business Administration, or relevant field preferred
- Demonstrated success in a US healthcare setting, preferably with experience in specialty practice operations/new-age health companies
- Deep understanding of US healthcare operations, regulations, and reimbursement models
- Exceptional stakeholder management abilities and executive presence
- Strong analytical skills with the ability to interpret metrics (ROI, CAC, LTV) to guide strategic decisions
- Project management expertise with a track record of driving outcomes inter-departmentally
- Excellent communication skills with the ability to simplify complex healthcare concepts
- Comfort with ambiguity and ability to thrive in fast-moving, high-ownership environments
Benefits
- Be part of reimagining outpatient specialty care at a critical growth stage
- Work alongside experienced healthcare innovators and leaders
- Influence the development of modern healthcare infrastructure and operations
- Competitive compensation and benefits package
- Significant growth and leadership opportunities in a rapidly expanding organization
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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