Technical Operations Analyst supporting cloud environments at Air - tek, a Canadian software company. Responsible for software deployment, environment maintenance, and cross - team collaboration.
About the role
- Gaming Operations Associate supporting game releases and troubleshooting issues at DraftKings. Collaborating with internal teams to enhance customer gaming experiences in a fast-paced environment.
Responsibilities
- Execute integration and functional testing for third-party game providers across all platforms.
- Support the development and refinement of internal game features to enhance the overall experience.
- Troubleshoot and debug game issues during the rollout of new states and brand expansions.
- Create and manage defect tickets, collaborate closely with developers, and maintain issue tracking and status updates through resolution.
- Partner with Operations, Product, QA, and Development teams to deliver a fully vetted final product.
- Coordinate with Casino Units and partner suppliers to ensure timely delivery of requests and solutions.
Requirements
- At least 1 year of experience in technical support or a similar role within the online gaming industry
- Clear, proactive communication skills and a collaborative approach to working across cross-functional teams
- Flexibility to adapt as priorities shift and business needs evolve
- A growth-oriented mindset and enthusiasm for exploring new testing methods and tools
- Familiarity with platforms like Excel, Google Sheets, JIRA, etc.
- Strong analytical thinking and attention to detail, with a proactive approach to problem-solving
- A balanced perspective that combines technical insight with business awareness to support informed decisions.
Benefits
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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