Implementation Analyst ensuring successful client - driven changes and new job setups through effective project management and solution recommendations. Collaborating with clients to define requirements and solutions within IT systems.
About the role
- Senior Performance Analyst supporting Xcel Energy's automated meter reading systems. Analyzing, designing, and implementing business processes to enhance operational efficiency.
Responsibilities
- Support the Xcel automated meter reading and data collection (AMR) applications that contributes to departmental and business unit goals by analyzing, designing, implementing and supporting business processes and information systems.
- Provide oversight, guidance, leadership and mentoring in the implementation of quality methodologies to effectively improve business results.
- Provide analytical and technical expertise in the development, integration and application of automated data collection systems data requirements to ensure maximum integrity of billing and energy data.
- Contribute to departmental and business unit strategic and operational goals by working with management, customers, vendors, and other stakeholders to analyze, design, implement and support business processes and information systems.
- Includes facilitating discussions to identify, document, validate, and analyze business requirements, designing innovative solutions, and making recommendations that support departmental goals.
- Provide technical input, business feedback, and direction for the development, deployment, and integration of existing and new data applications and automation technologies that optimize the company's customer service and financial goals and commitments.
- Build and maintain effective working relationships with customers and other project stakeholders to understand and meet/exceed informational needs and expectations.
- Develop and sustain daily data flow operations between information systems.
- Lead projects, which develop and enhance information systems.
- Prepare business and financial justification for projects.
- Interface with the Program Management Office.
- Responsible for assuring that projects are successfully implemented, and that appropriate user acceptance testing is performed.
Requirements
- Bachelors Degree in information technology, electronics or related field or a combination of education and experience providing equivalent knowledge.
- Five years experience, which includes 2 yrs in one of the following areas: customer service, marketing, automated metering, communications, revenue protection, distribution operations, engineering and/or information systems.
- Strong customer focus.
- Proven leadership and ability to take an initiative from idea conception and start-up through full implementation.
- Demonstrated attention to detail.
- Proven communication with strong technical and non-technical audiences.
- Experience with PC applications and analytical software.
- Ability to travel occasionally (10%).
- Previous experience using SQL, Python, Business Object, PowerBI, and DataBricks is highly preferred.
- Previous experience manipulating, transforming and presenting data using tools like SQL, Python, R, Power BI, Databricks.
- Experience collecting and cleaning data from various sources and ensuring data quality.
- Able to create impactful visualizations to communicate findings effectively.
- Able to collaborate with stakeholders to understand business challenges and develop data-driven solutions to real-world problems.
Benefits
- Annual Incentive Program
- Medical/Pharmacy Plan
- Dental
- Vision
- Life Insurance
- Dependent Care Reimbursement Account
- Health Care Reimbursement Account
- Health Savings Account (HSA) (if enrolled in eligible health plan)
- Limited-Purpose FSA (if enrolled in eligible health plan and HSA)
- Transportation Reimbursement Account
- Short-term disability (STD)
- Long-term disability (LTD)
- Employee Assistance Program (EAP)
- Fitness Center Reimbursement (if enrolled in eligible health plan)
- Tuition reimbursement
- Transit programs
- Employee recognition program
- Pension
- 401(k) plan
- Paid time off (PTO)
- Holidays
- Volunteer Paid Time Off (VPTO)
- Parental Leave
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