Lead Consumer Insights Digital Analyst shaping digital experiences across the insurance lifecycle at American Family Insurance. Delivering insights from consideration to policy termination with a focus on consumer behavior.
About the role
- Implementation Analyst ensuring successful client-driven changes and new job setups through effective project management and solution recommendations. Collaborating with clients to define requirements and solutions within IT systems.
Responsibilities
- Responsible for understanding the product concept and translating it into valid client business requirements.
- Gather project requirements, complete research, and recommend product/system solutions.
- Create, manage, and track project plans for new client setup and change orders.
- Prepare project documentation and conduct internal and external project meetings.
- Manage project delivery through lifecycle stages and tightly control scope through change control.
- Identify, research, analyze and write business requirements to ensure client needs are met.
- Work closely with clients and internal departments to understand and facilitate solutions.
Requirements
- Bachelors in Project Management, Business or MIS and 2 years experience or HS/GED and 6 years experience.
- Experience in related IT systems and business operations.
- Knowledge in technical writing and/or business documentation.
- Knowledge of transaction processing systems and formats.
Benefits
- Healthcare (Medical, Dental, Vision)
- Paid Time Off, Volunteer Time Off, and Holidays
- Employer-Matched Retirement Plan
- Employee Stock Purchase Plan
- Short-Term and Long-Term Disability
- Infertility Treatment, Adoption and Surrogacy Assistance
- Tuition Reimbursement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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