Analista de Processos II at ACCERTH SERVIÇOS E TECNOLOGIA responsible for planning and monitoring resources. Involving data analysis and BI dashboard management.
About the role
- Analista Suporte Pleno providing solutions to clients in logistics technology. Conducting analysis, assisting clients, and collaborating in operations within the logistics sector.
Responsibilities
- Perform analyses and diagnostics to propose accurate solutions to clients.
- Act as a trainer and knowledge multiplier, guiding clients on day-to-day operational processes.
- Handle phone calls and respond to emails regarding various client requests.
- Work independently on standardized tasks.
- Support and execute higher-complexity activities.
- Operate within the BPO routine, based on-site at the client.
- Availability to work in Pinheiros, São Paulo — 2 days on-site, 3 days remote.
Requirements
- Experience in customer service;
- Basic computer skills;
- Results-oriented, dynamic, and communicative;
- Knowledge of business rules related to transport insurance, including endorsements (averbação) and underwriting (subscrição);
- Quick learner with strong concentration.
- Experience in the logistics sector;
- Experience in the insurance market.
Benefits
- Health insurance (private room coverage) with co-payment;
- Dental plan;
- Life insurance;
- Benefits card (meal and food vouchers, transportation voucher);
- Gympass;
- Zenklub — our partner for your well-being;
- Paid day off on your birthday;
- Maternity leave and childcare assistance;
- Support for employees with children with disabilities;
- Annual profit-sharing bonus (PLR);
- Corporate University;
- Daily breakfast and afternoon snacks!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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