Helpdesk Support Executive responsible for technical support of Library Management and Healthcare Costing Systems. Ensuring system stability and service delivery for users in Singapore.
About the role
- IT Support Specialist providing hands-on technical support and managing user accounts in a hybrid work setting. Focused on supporting Denver office employees and remote team members with various IT services.
Responsibilities
- Provide Tier 1–2 support for employees in the Denver office and remote team members.
- Troubleshoot Microsoft 365 / Outlook, Slack, Zoom, VPN, Mac and Windows device issues, printers, monitors, and peripherals.
- Manage and resolve helpdesk tickets in a timely, communicative manner.
- Administer user accounts, access, and policies in Azure AD / Entra ID, Microsoft 365 Admin Center, Slack Admin, Airbase, and Salesforce.
- Assist Internal Systems team in supporting system enhancements, integrations, and rollouts.
- Own end-to-end laptop lifecycle and maintain hardware/software inventory.
- Manage device security and compliance using Kandji and enforce security standards.
- Work closely with Internal Systems, Engineering, and Finance on ongoing improvements and deployments.
Requirements
- 2–4+ years of IT support or helpdesk experience.
- Strong Mac and Windows support skills.
- Experience with Azure AD / Entra ID and Microsoft 365 administration.
- Hands-on experience with Kandji.
- Strong troubleshooting and communication skills.
- Ability to work onsite in Denver several days per week.
Benefits
- Comprehensive medical, dental, and vision
- 401(k) with company match
- PTO, sick time, and holidays
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