Senior Technical Support Engineer responsible for supporting Stryker’s Vocera solutions. Ensuring effective deployment, customer service, and issue resolution in a hybrid work environment.
About the role
- Technical Support Engineer II in a global payments company. Diagnose technical issues and provide solutions while collaborating with internal teams.
Responsibilities
- Diagnose and resolve complex technical issues
- Provide proactive guidance to customers and internal teams
- Collaborate across engineering, product, and partner experience to enhance customer experience
- Act as second-level support for technical issues
- Report design, reliability, and maintenance problems to product and engineering
Requirements
- Proven work experience in a SaaS or Fintech environment as a Technical Support Engineer, Desktop Support Engineer, or similar role
- Strong foundational technical skills using APIs and SQL
- Good understanding of computer systems, mobile devices, and other tech products
- Proven ability to diagnose and troubleshoot technical issues
- Familiarity with working in a ticket-based environment with the ability to participate in or lead projects
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Ability to execute API requests via Postman or similar software
- Experience with scripting
- BS degree in Information Technology, Computer Science, or relevant field
Benefits
- Competitive compensation
- Health insurance coverage
- Retirement plan options
Job title
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