Senior SCRM Analyst at Leidos supporting enterprise data and analytics programs. Involves Cyber Supply Chain Risk Management and collaboration with governmental partners.
About the role
- Customer Success Manager focusing on value and adoption for Federal Government customers at Workday. Engaging in personalized communication and driving strategic goals for customer growth.
Responsibilities
- Advocate on behalf of Workday’s Federal Government customers
- Support customers through regular checkpoints leveraging our standard engagement model to drive value, adoption and retention.
- Improve overall user experience by working one-on-one with customers
- Ensure maximum value is derived from our products and services by quantifying the value, driving adoption, and sharing best practices.
Requirements
- 3+ years’ experience in a Customer Success or Account Management role in a Cloud SaaS/ ERP technology environment
- 3+ years’ experience with a CRM system such as Salesforce & Gainsight (or similar) to summarize customer interaction.
- Experience in having supported the Federal and/or State & Local Government (or similar) customer base.
- Excellent organization, time management, and communication skills.
- Proven track record to collaborate and build strong relationships with customers.
- Proven ability to engage across corporate functions (Sales, Professional Services and Product Management).
- Exemplary verbal and written communication skills.
- Experience with issue resolution and escalation management at both the business owner and executive levels.
- Bachelor’s degree or equivalent work experience.
- Ability to travel up to 25%.
Benefits
- Workday Bonus Plan
- Annual refresh stock grants
- Flexible work arrangements
- Professional development opportunities
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