Customer Success Manager at BridgeFlow facilitating customer success and engagement with Asana. Building long - term relationships and driving growth strategies for major clients in a dynamic team.
About the role
- Client Success Associate facilitating Gartner subscriptions and delivering value to clients in various sectors. Collaborating with teams to maximize clients' return on investment.
Responsibilities
- Partner with clients ranging from senior C-levels to more junior client professions in IT, HR, Supply Chain, Marketing, Finance, Legal, and Sales practices to ensure they are successful in the use of their Gartner subscription
- Deliver value to decision makers and drive Gartner growth by working as part of a service team
- Identify client priorities and understand how to align Gartner's resources to provide best in class service
- Collaborate with internal Gartner stakeholders to drive service delivery & business results
- Leverage insights & metrics to drive continuous client engagement, satisfaction, retention and growth
Requirements
- Bilingual in both English and Portuguese is required for this role.
- Bachelors degree is preferred along with 6+ months relevant professional and/or internship experience
- Proven track record of success fueled by a passion for delighting clients
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills
Benefits
- Competitive salary
- Generous paid time off policy
- Charity match program
- Medical, Dental & Vision Plans
- Parental Leave
- Employee Assistance Program (EAP)
- 401K matching and more!
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