CRM Analytics Analyst driving data insights and strategies for growth and profitability at Grubhub. Collaborating with various teams to develop customer-focused marketing strategies and business growth initiatives.
Responsibilities
Drive consumer and business insights to develop strategies for delivering growth and profitability using customer relationship management tools (e.g., push notifications, email)
Support defining the roadmap for Customer Analytics to evolve and deepen the understanding of customer needs and behaviors
Partner with Loyalty, Portfolio Analytics, Product, and Finance teams, amongst others, to identify growth opportunities, develop shared agendas, and drive meaningful in-market results
Apply sound, data-driven business judgment, weighing multiple factors, to determine and influence prioritization of marketing, pricing, and product investments across Grubhub
Perform goal tracking to meet the organization’s KPIs
Innovate and continuously advance your analytic capabilities and infrastructure to drive actionable consumer insights through reinvention of reporting and monitoring, automation, standardization, and democratization of data
Support organization-wide decision-making utilizing not only quantitative dimensions but also by pairing it with strong conceptual problem solving, effectively synthesized into impactful, outcomes-oriented insights
Requirements
Bachelor’s degree required in STEM or other quantitative field (e.g., Engineering, Business, Finance, Statistics, Math, Science, etc.)
4-6 years of professional experience in an analytics role
Proficiency with data querying and analysis tools such as SQL and MS Excel is required
Proven track record of using analytics and qualitative understanding of business drivers to enable and execute decision-making
Exhibited ability to direct and synthesize complex analysis and data into easily understandable, compelling, and actionable insights
Strong written and oral communication skills to effectively influence various functional groups and up to executive levels
Strong self-management / prioritization and influence capabilities
Experience with test and learn methodologies
Master’s degree in business, STEM, or other quantitative field (even better)
Prior consulting experience (even better)
Prior experience with direct response marketing test design and analytics (even better)
Experience with Tableau and Python (even better)
Benefits
We offer a competitive salary package including equity and 401K.
Additionally, we provide multiple medical, dental, and vision plans to meet all of our employees' needs as well as many benefits and perks that are not listed.
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