Client Success Manager building strong client relationships and ensuring excellent post - sale client experiences at Metergy Solutions. Collaborating across teams to support submetering solutions for multi - residential buildings.
About the role
- Associate Director of CRM Marketing & Operations leading retention marketing for Grubhub. Driving strategy across channels to engage and retain customers for the food delivery industry.
Responsibilities
- Lead creation and planning for email, push, and in-app programs to increase new customer engagement
- Partner with cross-functional teams to identify, support, and deliver ongoing learnings and campaign strategy recommendations
- Own development of content calendar and key CRM messaging points for all campaigns
- Manage daily operations to deliver against business KPIs
- Design, build, and optimize complex CRM journeys with personalized messaging
Requirements
- 8+ years of CRM Marketing experience
- 3+ years experience leading and managing a high-performing and high output marketing & operations team
- Bachelor’s degree required
- Experience with ESPs or Marketing Engagement Platforms (e.g., Braze, Salesforce Marketing Cloud, Iterable Adobe Campaign)
- Experience leveraging prior campaign and test performance, customer segment insights, and other granular data to inform future strategy and roadmap
- Experience leading and transforming end-to-end CRM campaign planning and management
- Exceptional written and verbal communication, presentation, organization, teamwork and follow-up skills
Benefits
- Health insurance
- 401K
- Multiple medical, dental, and vision plans
- Equity
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