AVP Underwriting Program Manager at Zurich overseeing underwriting portfolio management and collaborating with stakeholders. Involves issue resolution and supporting product development in various locations.
About the role
- Product Owner managing customer relationships and ensuring effective use of Nursing Education digital platforms across strategic accounts. Coordinating product implementation, tracking satisfaction, and enhancing service.
Responsibilities
- Develop a deep understanding of Nursing Education customers and their needs
- Coordinate with Product Management on customer interactions
- Deliver clear, empathetic, and professional communication
- Track and report on customer satisfaction metrics
- Own the product development lifecycle/schedule
Requirements
- At least 1-year experience in customer service/support
- Experience with digital product development (particularly with Agile/Scrum teams)
- College degree (BA/BS) or equivalent experience required
- Superior communication and relationship management skills
- Strong project management skills
- Ability to prioritize and act as a structured thinker
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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