GenAI User Research & Support Werksstudent at HÖRMANN Digital focuses on AI tools and user satisfaction. Collaborate on user research, analytics, and customer support tasks to enhance product impact.
About the role
- UX Researcher focusing on usability and design strategy at TIAA. Collaborating with cross-functional teams to improve web applications and user experience for customers.
Responsibilities
- Use a variety of remote and face-to-face research methods, such as moderated and un-moderated testing, benchmarking, card sorting, interviews, and surveys - and recommend the right methods for each teams’ needs.
- Work collaboratively with the designers, product and marketing managers, data analysts and engineering teams responsible for the TIAA experience, so they can make confident, informed choices about design strategy with data-backed insights and recommendations.
- Evaluate, learn and evangelize new methods to team members
- Operate in a highly dynamic environment, navigate ambiguity and tackle complex problems
- Can clearly define and passionately advocate for customer needs
- Review, analyze and produce key highlights and detailed analysis of user testing sessions, surveys, competitive research, Voice-of-Customer (VOC) data, analytics
- Write, launch and analyze surveys and remote, unmoderated user testing
- Review, index, analyze and reorganize previous user research
- Review, select and present representative video clips of recorded user sessions
- Excellent storytelling capabilities and communications skills
Requirements
- 5+ Years Required; 7+ Years Preferred
- UserTesting.com
- Qualtrics
- Figma
- Microsoft Powerpoint, Sharepoint, Word, etc.
Benefits
- Accessibility Support
- Drug and Smoking Policy
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