Customer Happiness Manager managing B2B customer relationships and enhancing service processes. Involved in onboarding and feedback collection with a hybrid work model in Rheinbach, Germany.
About the role
- Customer Service Technical Specialist assisting customers with legal software used in the legal sector. Focusing on troubleshooting issues and providing effective solutions to enhance software usage.
Responsibilities
- Begeleiden van klanten in het gebruik van onze software
- Gedetailleerde analyse van vragen en incidenten
- Observatie om de kern van een vraag of probleem helder te schetsen
- Link leggen tussen de behoefte van klanten en technologische mogelijkheden
- Zelfstandig pistes uitproberen op basis van beschikbare informatiebronnen en hulp van collega’s
- Bepalen van prioritaire vragen/incidenten en keuze maken in behandeling of escaleren van problemen
- Helder communiceren naar klanten en collega's
- Overzicht behouden van lopende aanvragen in opvolgtool
- Adviseren van klanten bij vragen rond pakketten en opties
Requirements
- Bachelor – denkniveau
- Kennis van facturatie-boekhouding of capabel hierin de nodige kennis te verwerven
- Interesse in / affiniteit met ICT en bereid verder bij te leren in dit domein
- Perfect Nederlandstalig en kan professioneel uitdrukken in het Frans en Engels
- Snel weg in softwareapplicaties, handig in online navigeren tussen vele schermen
- Troubleshooter en analytisch ingesteld
- Natuurlijke drang om de oorzaak of oplossing te vinden
- Goede kennis van MS Office (Word, Excel, Outlook)
Benefits
- Marktconforme verloning met tal van extralegale voordelen
- Maaltijdcheques
- Ecocheques
- 12 ADV-dagen
- Hospitalisatie- en groepsverzekering
- Benefits for work
- Investeren in de groei en competenties van medewerkers
- Flexibele thuiswerkpolicy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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