Customer Support Specialist for Veracross delivering technical solutions and customer support for K - 12 education software. Managing customer inquiries via various communication channels within a hybrid work environment.
About the role
- Sales/Purchasing Support Specialist joining Prinova's commercial team to support order processing and customer coordination. Collaborating with various teams in a fast-paced environment.
Responsibilities
- Take, confirm, and accurately input customer sales orders and purchase orders.
- Support purchasing activities for assigned product categories and liaise with global purchasing teams to ensure timely procurement.
- Prepare and issue price quotations and assist with tender documents and contract renewals in collaboration with Product Management and the sales team.
- Support lead qualification and assist sales representatives with follow‑ups on quotes, opportunities, and sample requests.
- Act as a key point of contact for customer queries, ensuring timely and professional responses.
- Monitor customer accounts and coordinate closely with sales, purchasing, logistics, quality, and finance teams to ensure smooth order fulfilment.
- Manage product sample requests, including arranging shipments, handling samples in the office, and liaising with warehouses.
- Provide customers with requested quality documentation and liaise with the Quality team as required.
- Monitor shipments and proactively communicate any customer issues, delays, or operational changes to the sales team.
- Review and monitor stock levels for key accounts to ensure sufficient inventory to meet contractual obligations.
- Maintain accurate and up‑to‑date records in the CRM system, including opportunities, quotations, and account data.
- Support Finance with new customer set‑ups and credit limit updates.
- Produce reports for senior management and provide general administrative support, including arranging travel when required.
Requirements
- Fluency in English is essential; an additional European language is highly desirable.
- Minimum of 2 years’ experience in a procurement support, commercial support, or similar role, ideally within a fast‑paced or complex supply chain environment.
- Strong analytical skills, with the ability to interpret pricing data, evaluate supplier quotations, and support cost analysis initiatives.
- Excellent communication, interpersonal, and customer service skills, with confidence engaging internal and external stakeholders.
- Advanced proficiency in Microsoft Excel (e.g. pivot tables, formulas, lookups); experience with Power BI or similar BI tools is highly desirable.
- Good working knowledge of CRM and/or ERP systems and their commercial or operational use.
Benefits
- Personal growth, including training and development opportunities
- Travel
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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