Supervising Inside Sales Team activities to ensure customer satisfaction and sales targets at WM. Engaging in training, recruitment, and operational oversight for team success.
Responsibilities
Supervises the activities of the Market Area's Inside Sales Team
Maintains and reinforces the corporate sales strategy and design with the Inside Sales Team
Establishes and maintains a high level of customer satisfaction on all sales transactions
Supervises activities of the Inside Sales Department
Ensures team members meet or exceed sales call activity goals for new sales, lead generation and contact productivity
Forecasts and recruits qualified candidates for available and/or upgraded Inside Sales Team positions
Executes ongoing training for Inside Sales Representatives
Participates in training and coaching the Inside Sales staff
Sets up and maintains accurate customer records for all customer interactions
Requirements
Bachelor's degree (accredited), or High School Diploma or GED and four (4) years of relevant work experience
Two (2) years of direct business-to-business sales experience
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