sales

Greenlight Planet is a company that has transitioned to the brand Sun King. It specializes in designing, distributing, installing, and financing solar energy solutions, specifically for the 1.8 billion people without reliable electricity access. The company provides a range of solar products, such as lanterns, home systems, and AC electricity systems, to meet diverse power needs across Africa and Asia. Sun King's solutions facilitate off-grid power access, offering reliable and sustainable energy alternatives to traditional power sources. The company operates on a global scale, including in regions such as East Africa, South Asia, and Oceania, and also provides pay-as-you-go financing options to make solar energy more accessible and affordable.

Powering access to brighter lives in Africa, Asia, and beyond

Greenlight Planet

• Oversee after-sales operations, ensuring high customer satisfaction through efficient service delivery, warranty management, spare parts coordination, and technical support.
• Manage a team, optimising processes, maintaining strong relationships with customers and service partners, and building smooth relations with internal and external customers to obtain their loyalty and achieve best-in-class customer satisfaction.
• Ensure timely resolution of customer complaints, warranty claims, and service requests.
• Monitor service turnaround time (TAT) and implement improvements.
• Supervise, mentor & guide the after-sales executives, technicians, and support staff.
• Conduct training sessions to enhance team customer handling and technical troubleshooting skills.
• Oversee warranty administration, including approvals, rejections, and documentation.
• Manage spare parts inventory, ensuring availability and cost efficiency.
• Maintain strong relationships with key clients, addressing escalations proactively.
• Conduct customer feedback surveys and implement service improvements.
• Prepare and provide periodic reports on after-sales performance.
• Identify bottlenecks and implement process optimizations.
• Ensure compliance with company policies and industry regulations.

Solar After-Sales Technical Manager

After-Sales Manager leading service operations in Malawi for Sun King. Ensuring customer satisfaction, managing teams, and optimizing processes.

data-analyst

QED.ai is a company that develops sustainable AI-driven solutions and technological innovations to address data scarcity in health and agriculture. Established in 2008, QED.ai has pioneered efforts in over 23 countries, empowering governments and partners by enhancing their end-to-end data processes with artificial intelligence. Their expertise lies in creating pragmatic and sustainable data capture and analysis solutions while considering the infrastructural challenges in the Global South.

QED (https://qed.ai) builds data systems and AI for health and agriculture. It is a fully mission-driven technology company, working on humanitarian projects aligned with SDGs 2, 3, 6, and 15, usually based in East Africa or South Asia. 

With each project, we aim to empower organizations that have outstanding goals, by shaping and redirecting tech to align with their circumstances on the ground such that they can better collect, manage, and analyze the data needed to inform policy decisions. 

Since its inception, QED has been providing mission-critical support for many international projects in countries such as Kenya, Tanzania, Uganda, Ethiopia, Nigeria, South Africa, Nepal, India, Taiwan, and Mexico.

QED.ai

• Engage with Ministries of Health in Africa, as well as donor organizations.
• Build data capture and data management solutions using training that QED provides.
• Help local and international agencies understand the benefits of converting health systems to ScanForm.
• Develop indicator dashboards analyses that support data use and public health decision-making.
• Communicate regularly, effectively, and in a timely manner with in-country funders and government officials.
• Participate in discussions and seminars about ScanForm and health system strengthening.
• Assist with representing and presenting ScanForm at conferences.

Forward-Deployed Data Analyst

Forward-Deployed Data Analyst supporting health systems using AI technology in Africa. Engage with Ministries of Health and develop health data solutions.

business-development-rep

Trócaire is an Irish charitable organization that works internationally to promote human rights and social justice. The organization focuses on issues such as food security, access to resources, women's empowerment, humanitarian aid, and climate justice. Trócaire engages in global campaigns and advocacy to support these causes and provides education and volunteer opportunities to the community. They work with local partners to implement projects that help vulnerable populations, particularly in areas affected by poverty and conflict. Through fundraising and partnerships, including corporate and philanthropic support, Trócaire aims to create a world where everyone can live in dignity.

We are Trócaire.
 
We work with local partners in the world’s most at-risk communities and with people in Ireland to tackle the underlying causes of poverty and injustice and respond to the crises they create. 
 
Charity No. 20204842

Trócaire

• Increase and broaden the institutional funding base of the Malawi country programme in line with the organisational institutional funding strategy.
• Support the programme teams in the development of well-designed projects and programmes for submission to institutional donors, consistent with Trócaire’s Organisational and Country Strategic Plans.
• Provide oversight and support to programme staff in the management of all institutional funding grants/ contracts in Malawi.
• Strengthen the capacity of the Malawi programme staff and partners to manage existing and future institutional funding grants/ contracts.
• Lead the implementation of Trócaire’s country institutional funding strategy, in line with country programme needs and institutional funding landscape and opportunities.
• Proactively identify opportunities for securing institutional funding from in-country and external donors.
• Advise programme staff and partners on donor funding streams.
• Support the programme team and partner in the process of planning new projects, supporting the initial design and workshop facilitation, and supporting the formulation of objectives and plans.
• Lead in the development of high quality, well designed, competitive funding proposals and concept notes for submission to institutional donors.
• Develop and solidify key relations with existing and new donors with a portfolio for Malawi.
• Act as a focal person for donor communication and coordination.
• Develop visibility materials and support the CMT and programme teams in the external communication of the impact of our programmes.
• Facilitate coordination between partners to establish consortiums to implement new joint programme initiatives.
• Support programme staff to manage grant agreements/ contracts for all institutional grants and commercial contracts.
• Keep up to date with donor regulations and communicate relevant changes to staff and partners.
• Support programme teams to ensure adherence to Trócaire and donor/contract compliance requirements.
• Develop appropriate procedures, tools and operational systems to support partners in adherence to Trócaire and donor /contract compliance requirements.
• Support programme staff in preparing contract amendment documentation for donors and high quality reports for submission to donors.

Business Development and Grants Manager

Business Development and Grants Manager overseeing institutional funding and compliance in Malawi for Trócaire. Leading proposal development and strengthening partnerships with local civil society organizations.

• Oversee after-sales operations, ensuring high customer satisfaction through efficient service delivery, warranty management, spare parts coordination, and technical support.
• Manage a team, optimising processes, maintaining strong relationships with customers and service partners, and building smooth relations with internal and external customers to obtain their loyalty and achieve best-in-class customer satisfaction.
• Ensure timely resolution of customer complaints, warranty claims, and service requests.
• Monitor service turnaround time (TAT) and implement improvements.
• Supervise, mentor & guide the after-sales executives, technicians, and support staff.
• Conduct training sessions to enhance team customer handling and technical troubleshooting skills.
• Oversee warranty administration, including approvals, rejections, and documentation.
• Manage spare parts inventory, ensuring availability and cost efficiency.
• Maintain strong relationships with key clients, addressing escalations proactively.
• Conduct customer feedback surveys and implement service improvements.
• Ensure compliance with service level agreements (SLAs).
• Coordinate with technology teams to ensure company systems meet customer service needs, including applications.
• Prepare and provide periodic reports on after-sales performance.
• Identify bottlenecks and implement process optimizations.


After-Sales Manager for Sun King leading after-sales operations in Malawi. Ensuring customer satisfaction through efficient service delivery, warranty management, and technical support.

• After-Sales Service Management
• Ensure timely resolution of customer complaints, warranty claims, and service requests.
• Monitor service turnaround time (TAT) and implement improvements.
• Coordinate with technical teams, partners, and third-party service providers to deliver quality replacements, repairs/maintenance.
• Team Leadership
• Supervise, mentor & guide the after-sales executives, technicians, and support staff.
• Conduct training sessions to enhance team customer handling and technical troubleshooting skills. Drive professional growth within the team, mentoring individuals to develop valuable skill sets.
• Warranty & Spare Parts Coordination
• Oversee warranty administration, including approvals, rejections, and documentation.
• Manage spare parts inventory, ensuring availability and cost efficiency.
• Liaise with internal & external stakeholders for timely spare parts procurement.
• Customer Relationship Management
• Maintain strong relationships with key clients, addressing escalations proactively.
• Conduct customer feedback surveys and implement service improvements.
• Ensure compliance with service level agreements (SLAs).
• Systems and process design
• Coordinate with technology teams to ensure company systems meet customer service needs, including applications. Develop new processes to transform current service operations more efficiently.
• Drive Operational Efficiency
• Based on the global aftersales strategy, define and manage the coordination of the long-range strategic plans for the aftersales business based on future business growth. Maximise efficiency and profitability for the service department within Malawi, in line with the current offerings and projected business growth. Meet KPIs, including service level timelines and customer net promoter scores.
• Reporting & MIS
• Prepare and provide periodic reports on after-sales performance.
• Identify bottlenecks and implement process optimizations.
• Ensure compliance with company policies and industry regulations.
• Any other business as assigned by your supervisor.

After Sales Manager

After-Sales Manager at Sun King overseeing after-sales operations and customer satisfaction in Malawi. Leading a team to optimize processes and maintain strong customer relationships.

Hybrid Malawi Jobs

Browse 5 hybrid opportunities hiring in Malawi.

5 jobs found

Solar After-Sales Technical Manager

Greenlight Planet

Forward-Deployed Data Analyst

QED.ai

Business Development and Grants Manager

Trócaire

Solar After-Sales Technical Manager

Greenlight Planet

After Sales Manager

Greenlight Planet