Handling customer retention and service agreements at WM through effective communication and negotiation. Engaging with customers via phone to prevent cancellations and upsell services.
Responsibilities
Become a retention expert
Handle inbound and outbound calls with customers
Resolve issues and secure updated service level agreements
Utilize new technology for outreach process
Learn effective negotiation techniques
Save, secure, and convert customers wanting to cancel contracts
Upsell and close new business when opportunities arise
Requirements
High School Diploma or GED (accredited)
1 year Business-to-business account management, inside sales (phone based sales), and/or customer service experience that includes a sales component
Bilingual skillset, with ability to read, speak, and write fluently in Spanish.
Benefits
Medical, Dental, Vision, Life Insurance
Short and Long Term Disability
Employee Stock Purchase Program (ESPP)
401K with 4.5% company match and NO vesting period
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