Billing Manager at QBE supporting financial operations and leading billing and collections processes. Responsibilities include monitoring delinquent accounts and managing budgeted resources.
About the role
- Manages daily operations of a billing team for Waste Management, improving processes and team performance. Supervises staff, handles escalated billing issues, and ensures quality control.
Responsibilities
- Manages the daily operations of a team of billers.
- Develops, implements, and maintains processes, and programs to improve the overall Billing Department.
- Provides day-to-day supervision and technical assistance to team and supports programs that drive team performance toward departmental and organizational goals.
- Organizes and schedules all necessary resources required to accomplish activities.
- Oversees personnel needs of the department including coaching, training, and evaluating employee performance.
- Provides input into termination, compensation, and promotion decisions.
- Hires and provides training for new and/or less experienced staff.
- Monitors and evaluates team performance. Reviews and evaluates work to ensure accuracy, completeness and timeliness and ensures quality control in adherence to policies and procedures.
- Collaborates cross departmentally to gather information and resolve escalated billing issues
- Responds to billing-related customer complaints in a professional and timely manner.
- Direct supervision of 4+ full-time employees
Requirements
- Education: Associate degree (accredited) in Accounting, Business or Related Field; or in lieu of degree, High School Diploma or GED (accredited) and two (4) years of relevant work experience.
- Clear and effective written and verbal communication and strong interpersonal skills
- Strong organizational and time management skills; must be able to handle multiple tasks simultaneously
- Ability to prioritize based on department and company standards
- Detail orientated and excellent problem-solving skills
- Proficient in Microsoft Excel; intermediate level (pivot tables, v-lookups & use of macros are standard practice)
- Excellent customer service skills are required
- Knowledge of Waste Management services, policies, and system interfaces a plus.
Benefits
- None required.
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