Hybrid Billing Supervisor

Posted last week

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About the role

  • Manages daily operations of a billing team for Waste Management, improving processes and team performance. Supervises staff, handles escalated billing issues, and ensures quality control.

Responsibilities

  • Manages the daily operations of a team of billers.
  • Develops, implements, and maintains processes, and programs to improve the overall Billing Department.
  • Provides day-to-day supervision and technical assistance to team and supports programs that drive team performance toward departmental and organizational goals.
  • Organizes and schedules all necessary resources required to accomplish activities.
  • Oversees personnel needs of the department including coaching, training, and evaluating employee performance.
  • Provides input into termination, compensation, and promotion decisions.
  • Hires and provides training for new and/or less experienced staff.
  • Monitors and evaluates team performance. Reviews and evaluates work to ensure accuracy, completeness and timeliness and ensures quality control in adherence to policies and procedures.
  • Collaborates cross departmentally to gather information and resolve escalated billing issues
  • Responds to billing-related customer complaints in a professional and timely manner.
  • Direct supervision of 4+ full-time employees

Requirements

  • Education: Associate degree (accredited) in Accounting, Business or Related Field; or in lieu of degree, High School Diploma or GED (accredited) and two (4) years of relevant work experience.
  • Clear and effective written and verbal communication and strong interpersonal skills
  • Strong organizational and time management skills; must be able to handle multiple tasks simultaneously
  • Ability to prioritize based on department and company standards
  • Detail orientated and excellent problem-solving skills
  • Proficient in Microsoft Excel; intermediate level (pivot tables, v-lookups & use of macros are standard practice)
  • Excellent customer service skills are required
  • Knowledge of Waste Management services, policies, and system interfaces a plus.

Benefits

  • None required.

Job title

Billing Supervisor

Job type

Experience level

Mid levelSenior

Salary

$66,000 - $80,000 per year

Degree requirement

Associate's Degree

Location requirements

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