Manages daily operations of a billing team for Waste Management, improving processes and team performance. Supervises staff, handles escalated billing issues, and ensures quality control.
Responsibilities
Manages the daily operations of a team of billers.
Develops, implements, and maintains processes, and programs to improve the overall Billing Department.
Provides day-to-day supervision and technical assistance to team and supports programs that drive team performance toward departmental and organizational goals.
Organizes and schedules all necessary resources required to accomplish activities.
Oversees personnel needs of the department including coaching, training, and evaluating employee performance.
Provides input into termination, compensation, and promotion decisions.
Hires and provides training for new and/or less experienced staff.
Monitors and evaluates team performance. Reviews and evaluates work to ensure accuracy, completeness and timeliness and ensures quality control in adherence to policies and procedures.
Collaborates cross departmentally to gather information and resolve escalated billing issues
Responds to billing-related customer complaints in a professional and timely manner.
Direct supervision of 4+ full-time employees
Requirements
Education: Associate degree (accredited) in Accounting, Business or Related Field; or in lieu of degree, High School Diploma or GED (accredited) and two (4) years of relevant work experience.
Clear and effective written and verbal communication and strong interpersonal skills
Strong organizational and time management skills; must be able to handle multiple tasks simultaneously
Ability to prioritize based on department and company standards
Detail orientated and excellent problem-solving skills
Proficient in Microsoft Excel; intermediate level (pivot tables, v-lookups & use of macros are standard practice)
Excellent customer service skills are required
Knowledge of Waste Management services, policies, and system interfaces a plus.
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