Senior Billing Administrator coordinating billing requirements for partners and clients at Goodwin Procter in California. Ensuring accurate billing processes and maintaining high customer service levels.
About the role
- Billing Specialist providing effective customer service related to invoices and billing. Responsible for handling customer inquiries and ensuring prompt service and documentation.
Responsibilities
- Handle incoming customer service phone calls while achieving average abandon rate goal and service level of 95%.
- Incoive our customers using various web portals and follow up on any exceptions or issues related to billing/invoicing.
- Communicate with customers and business partners via telephone or email.
- Work with A/R, Credit Portfolio Managers (CPMs), Branches and Sales team to resolve customer situations which prevent payment of Grainger invoices.
- Identify, address, resolve problems or conditions which cause past due situations. Lost invoices.
- Identification of customer needs and system incompatibilities.
- Complete W9s within one day of receipt and return to customers.
- Successfully achieve four-day proof of delivery turn around time so payment can be received from the customer.
- Achieve two-day invoice copy turn around time.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent.
- Ability to communicate effectively with customers and internal/external contacts.
- Good analytical skills, Multi Tasking.
- Proper telephone etiquette.
- Proper grammar on written communications.
- Good organization skills.
- Possess ability to work under stressful situations with professionalism.
- Knowledge of Microsoft and SAP applications.
- Demonstrate agility, team concept and willingness to learn and develop within the position.
- English Speaking.
Benefits
- Grainger is an Equal Opportunity / Affirmative Action employer.
- Welcoming workplace with engaging culture for team members.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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