Intern for Partners Success at Conekta ensuring client satisfaction and fostering loyalty through onboarding and account management activities.
About the role
- Customer Success AI Agent Engineer at Wispr Flow focusing on scalable customer success operations and AI agent optimization. Collaborate across teams to drive customer experience and process improvements.
Responsibilities
- Build Scalable Customer Success Operations by designing and refining Wispr Flow’s customer success processes end to end.
- Train and Optimize AI Agents by developing AI agent prompts, decision paths, and escalation flows.
- Automate Key Workflows by identifying manual or repetitive tasks across Support and Success.
- Partner Cross Functionally to align operations with strategy and uncover real-world workflow needs.
Requirements
- Background in support engineering or support platform operations such as Zendesk, Intercom, Pylon, or Decagon.
- Experience creating automated workflows, triggers, and scripts.
- Familiarity with AI or LLM-powered systems and agent training.
- A process-builder mindset with the ability to observe patterns and formalize them into systems.
- Clear communication skills for working with both technical and non-technical stakeholders.
- Experience in high-growth B2B & B2C SaaS environments (nice to have).
- Exposure to modern CX organizations with strong operational rigor (nice to have).
- Knowledge of prompt engineering or lightweight scripting in tools like Python or JavaScript (nice to have).
- Experience supporting or collaborating closely with Technical Account Managers (nice to have).
Benefits
- Generous equity grant
- 401k matching
- Relocation bonus
- Health, vision, dental insurance
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