Senior CRM Analyst leading Salesforce Marketing Cloud operations at a financial solutions powerhouse. Focused on optimizing automated customer journeys and data analysis.
About the role
- Customer Success AI Agent Engineer at Wispr Flow focusing on scalable customer success operations and AI agent optimization. Collaborate across teams to drive customer experience and process improvements.
Responsibilities
- Build Scalable Customer Success Operations by designing and refining Wispr Flow’s customer success processes end to end.
- Train and Optimize AI Agents by developing AI agent prompts, decision paths, and escalation flows.
- Automate Key Workflows by identifying manual or repetitive tasks across Support and Success.
- Partner Cross Functionally to align operations with strategy and uncover real-world workflow needs.
Requirements
- Background in support engineering or support platform operations such as Zendesk, Intercom, Pylon, or Decagon.
- Experience creating automated workflows, triggers, and scripts.
- Familiarity with AI or LLM-powered systems and agent training.
- A process-builder mindset with the ability to observe patterns and formalize them into systems.
- Clear communication skills for working with both technical and non-technical stakeholders.
- Experience in high-growth B2B & B2C SaaS environments (nice to have).
- Exposure to modern CX organizations with strong operational rigor (nice to have).
- Knowledge of prompt engineering or lightweight scripting in tools like Python or JavaScript (nice to have).
- Experience supporting or collaborating closely with Technical Account Managers (nice to have).
Benefits
- Generous equity grant
- 401k matching
- Relocation bonus
- Health, vision, dental insurance
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Customer Success Supervisor overseeing client interactions and satisfaction at SolarGrid, leading a team and ensuring client retention with positive support.
PavementSoft Partner Success Agent providing service and support to partners using PavementSoft. Troubleshooting issues and maximizing their use of the platform.
Customer Success Manager ensuring clients realize the full value of Proofpoint’s cybersecurity products. Advocating for customers and guiding them for optimal security solutions and deployments.
Scaled Customer Success Manager leading onboarding and account management for SMB customers at Fyxer AI startup. Driving retention and expansion with a commercial focus in a fast - paced environment.
Strategic Customer Success Manager at Wisedocs enhancing partnerships with insurance carriers. Leading complex customer relationships and driving long - term value in claims workflows.
Manager of Client Success team ensuring effective client management from deployment to renewal. Driving product adoption and collaboration with cross - functional teams for customer satisfaction.
Digital Customer Success Manager enhancing customer engagement for leading digital investigative software company. Focusing on designing customer journeys and ensuring customer satisfaction through digital - first strategies.
Customer Success Escalation Lead onboarding expanding customers at Magnet Forensics. Delivering technical support and facilitating early - stage adoption of digital forensics products.
Customer Success Manager responsible for EMEA accounts at AutogenAI, ensuring customer satisfaction through strong relationships and product advocacy. Collaborating with internal teams to enhance customer experience and drive growth.