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About the role
- Operations Area Manager at Wider Circle implementing Medicaid programs and managing community engagement in Reading, PA. Collaborating with field operators to enhance health outcomes for members.
Responsibilities
- Assist in implementing and managing Medicaid programs as outlined by the Leadership team
- Develop, implement, and maintain documentation to support daily operations
- Manage a team of field operators
- Organize onboarding and on-the-job training for Community Engagement Specialists and Leads
- Help plan and host virtual and in-person events for members
- Work with Community Engagement Specialists and Leads to reach out to members
- Record details of interactions with members on a computer, tablet, or smartphone
- Identify members who can serve as Wider Circle Ambassadors
- Connect with prospective members and develop individualized plans for enrollment
- Serve as a liaison, connecting members to their health plans and each other
- Create partnerships with local community-based organizations
- Hold yourself and your field team accountable for achieving membership engagement and growth goals
- Be the first line of defense in helping Community Engagement Specialists and Leads solve their daily needs
Requirements
- Bachelor's degree in management, healthcare related field, or equivalent experience of at least 4 years
- 4-5 years of Experience in operations and management within a healthcare setting (health plan, managed care organization, etc.)
- Medicare experience a plus
- Exceptional communication, interpersonal, and organizational skills
- Proven ability to manage multiple projects at once, while maintaining agility, strict attention to detail and forward momentum.
- Exceptional working knowledge of GSuite and Salesforce
Benefits
- Comprehensive health coverage, including medical, dental, and vision
- 401(k) Plan
- Paid Time Off
- Employee Assistance Program
- Health Care FSA
- Dependent Care FSA
- Health Savings Account
- Voluntary Disability Benefits
- Basic Life and AD&D Insurance
- Adoption Assistance Program
- Training and Development
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