Customer Service Representative responsible for assisting clients with their health insurance inquiries via telephone. Ensuring excellence in service and compliance with regulations while documenting all interactions.
About the role
- Customer Care Specialist serving as primary contact for customers and players in gaming sector. Collaborates with product teams in addressing user inquiries and improving processes.
Responsibilities
- First point of contact for customers and players – friendly, solution-oriented and attentive
- Respond to user inquiries and quickly develop appropriate solutions
- Work closely with the product team and pass on valuable feedback
- Keep an overview of recurring issues and continuously improve processes and FAQs
- Maintain calm, professionalism and empathy even in challenging situations
Requirements
- Confident command of German and English in both written and spoken form; additional languages (e.g., French, Russian, Spanish, Polish or Italian) are a plus
- Solution-oriented working style and the ability to remain clear-headed and focused under pressure
- Strong communication skills and a good sense for interacting with people
- Structured, self-directed and team-oriented approach to work
- Experience in customer support or community management desirable
- Passion for games and gaming culture
Benefits
- Dynamic environment with flat hierarchies and fast decision-making
- Flexible working hours and home office
- Annual personal professional development budget
- Regular company events
- Fruit, beverages and meal allowances
- Subsidy for the Deutschlandticket
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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