Regional Product Support Manager for MCI ensuring customer satisfaction in vehicle deliveries and service support. Leading a hybrid team and maintaining compliance in a safe working environment.
About the role
- Manager of Analytics developing and optimizing data systems for U.S. Consumer Services at Western Union. Overseeing reporting and dashboards to drive business insights with a small team.
Responsibilities
- develop, implement, and maintain leading-edge analytics systems
- identify trends and opportunities for growth through analysis of complex datasets
- refine existing data sets and optimize existing reporting & dashboards for improved business insights
- create best-practice reports, dashboards and presentations based on data mining, analysis, and visualization
- evaluate internal systems for efficiency, problems, and inaccuracies
- develop and maintain protocols for handling, processing, and cleaning data
- work directly with functional areas to gather requirements, provide status updates, and build relationships
- manage and develop a small team of data analysts
- developing and optimizing data analytics around U.S. Consumer Services performance
- active product statistic creation and dashboarding
- performance dashboard creation and optimization for all products across U.S. Consumer Services
- primarily focused on key revenue and engagement drivers.
Requirements
- 3+ years of data analytics and reporting experience
- 1+ years in a lead or manager role
- Bachelor’s in data analytics or similar field; MBA or Master’s degree is a plus
- Advanced SQL
- Python or R
- PowerBI or Tableau
- Basic Snowflake knowledge
- Ability to synthesize complex data sets
- Ability to communicate complex topics in a simple way
- Applicants must be currently authorized to work in the United States on a full-time basis.
Benefits
- short-term incentives
- multiple health insurance options
- accident and life insurance
- access to best-in-class development platforms
- Paid Time Off
- Medical, Dental and Life Insurance
- Tuition Assistance Program
- Student Loan Repayment (below manager level only)
- Parental Leave
- One day volunteer time off
- $0 Money Transfer Fee Discount Code – Quarterly Recognition Program
- “Game Changers” Employee Discount Program
- Global Adoption Assistance
- Global Scholarship Awards Program
- 401K plan
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