Assistente de Operações de Vendas na Edify, co - criando soluções educacionais. Trabalhando com processos de vendas e suporte pedagógico.
About the role
- Operations Strategy Execution Manager at AmeriHome enhancing and streamlining operations processes through detailed assessments and collaboration across departments.
Responsibilities
- conduct detailed assessments of our current operation process on an ongoing and regular basis
- work with various departments to enhance and streamline the operations process for AmeriHome
- maintain a consistent and constant flow of communication with team members and managers
- participate in managing various vendors, addressing reporting needs, and leading user acceptance testing on different applications
- map end-to-end workflows (source docs, field source, impacts to other roles, alerts, business rules etc.)
- identify opportunities to streamline process, reduce cycle times, improve ILQA and QC quality
- identify opportunities between operations and training team (Gap analysis)
- coordinate application release impacts with the Training team; assist with creation of job aids as applicable
- enhance user experience with Encompass and implement permanent fixes for workarounds
- identify opportunities to leverage automation with AI, robotics/machine learning
- find and vet out vendors to this regard
- identify risks in our process (HMDA, CFPB, TRID etc…)
- create and present relevant information (trends, accomplishments, opportunities, etc.) as needed for management meetings
- act as a liaison between operations and BSA/BI
Requirements
- 5+ years of related experience in Process Analysis, Process Ownership or similar field
- High school diploma required; Bachelor's degree in related field preferred
- Intermediate knowledge of residential mortgage industry in Correspondent or Retail Lending including; sales, operations, capital markets and/or other residential mortgage products and services
- Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
- Intermediate to advanced experience with Microsoft SQL Server and Excel VBA
- Intermediate to advanced experience with mortgage software (Encompass)
- Advanced speaking and writing communication skills
Benefits
- competitive salaries
- an ownership stake in the company
- medical and dental insurance
- time off
- a great 401k matching program
- tuition assistance program
- an employee volunteer program
- a wellness program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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