Group General Manager for Asset & Operations leading New Zealand’s transport asset portfolio. Responsible for performance and resilience of critical transport assets including highways and transit networks.
About the role
- Senior Manager leading loyalty operations at Expedia Group. Developing strategies to enhance customer loyalty programs and mentoring a high-performing team in Seattle.
Responsibilities
- Develop and institutionalize best practices for managing loyalty program rules and mechanics across Expedia Group
- Build and evangelize standard operating procedures, communication workflows, and issue triage processes to ensure smooth program execution
- Operationalize and expand “run-the-business” initiatives for loyalty features such as Price Drop Protection and redemption opportunities across multiple lines of business
- Collaborate with Marketing, Product, Finance, Legal, Technology, and Brand teams to enhance loyalty programs and deliver a simple, consistent traveler experience
- Influence functional roadmaps to prioritize initiatives that align with loyalty program vision and brand needs
- Serve as a key integrator and advisor in enterprise-wide projects, representing loyalty operations and experience
- Manage and mentor a high-performing team, fostering a culture of collaboration and innovation
- Set clear objectives, provide regular feedback, and support career development through performance plans and coaching
- Ensure optimal workload distribution and skill alignment across team members
Requirements
- Bachelor’s degree preferred
- 10+ years of experience in loyalty, marketing, or related fields
- Proven success managing large-scale, global programs with cross-functional teams
- Deep understanding of loyalty program best practices and customer experience design
- Strong analytical skills with the ability to interpret complex data and drive actionable insights
- Exceptional communication and influencing skills, including experience engaging executive-level stakeholders
- Ability to thrive in a fast-paced environment, managing multiple priorities with attention to detail
- Proficiency in Microsoft Excel and PowerPoint; experience with Tableau and digital collaboration tools
- Familiarity with AI-driven approaches for process optimization is a plus.
Benefits
- medical/dental/vision
- paid time off
- Employee Assistance Program
- wellness & travel reimbursement
- travel discounts
- International Airlines Travel Agent (IATAN) membership
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
KSA Operations Leader overseeing operations and customer interactions for SEC2 BULK program in Saudi Arabia. Requires extensive experience in large - scale project leadership within the energy sector.
KSA Operations Leader managing operational KPIs and challenges. Overseeing collaboration with teams in KSA and France to drive project success.
Trading Operations Analyst responsible for managing daily reconciliations and settlements of transactions at Kora. Collaborating with banking partners and ensuring payment accuracy.
Operations System Coordinator responsible for systems work ensuring smooth operations at P&G's Skelmersdale Distribution Centre. Collaborating across departments and executing standards for operational excellence.
Operations Performance Manager at Linaker supporting critical operational initiatives and driving performance improvements. Focusing on rapid diagnosis, intervention, and transformation in challenging client environments.
Gerente Administrativo de Operaciones de Planta leading operational efficiency and compliance in food manufacturing plant. Ensuring optimal performance and training teams for productivity.
Claims Operations Associate at OpenPayd managing client claims and ensuring compliance in a hybrid setup. Contributing to portfolio management and effective client communication.
Operations Assistant managing travel logistics, meetings, and purchasing at Guidehouse. Work includes oversight of Branch operations and liaising with the NIH team.
Sales Operations Executive central to supporting brokers and internal teams for SmartestEnergy. Building relationships and enhancing processes for operational efficiency in the Worthing office.