Onsite Head of Business Management – Operations

Posted 4 hours ago

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About the role

  • Head of Business Management & Operations leading Truist Protection Services’ operational excellence across Cybersecurity and Fraud domains. Designing adaptive operating models and fostering collaboration with executive leadership.

Responsibilities

  • Serve as the strategic engine driving operational excellence across Cybersecurity and Fraud domains
  • Accountable for designing and leading an adaptive operating model that positions TPS as a proactive business enabler
  • Integrate governance, financial stewardship, talent strategy, and digital transformation to deliver measurable outcomes aligned with Truist’s enterprise priorities
  • Translate enterprise strategy into actionable rhythms, leverage data-driven insights, and foster cross-functional collaboration
  • Partner closely with TPS leadership and influence at the highest levels of the organization, including board and regulatory engagements
  • Architect and continuously evolve TPS’s operating model to align with enterprise priorities, emerging threats, and regulatory expectations
  • Drive data-driven decision-making through advanced analytics, dashboards, and automation
  • Oversee integrated portfolio and investment management, ensuring initiatives deliver measurable business value and risk reduction
  • Shape and execute future-ready workforce strategies, including location optimization, talent development, and DEI integration
  • Build and sustain strategic partnerships across HR, Finance, Legal, Sourcing, and external ecosystems

Requirements

  • Advanced degree in a relevant field, or an equivalent combination of education and work experience
  • Fifteen years progressive related experience in managing enterprise technology organizations combined with overall twelve years progressive related experience in enterprise technology
  • Demonstrated experience in technology operations management, financial management, risk management, people management, issue resolution, influencing team members and other stakeholders, conducting difficult negotiations and managing to stringent timelines for project deliverables
  • Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies
  • Demonstrated leadership in the implementation of complex programs and projects
  • Experience in leading regional or global banking teams
  • Broad business acumen skillset to include Financial planning, workforce management, and organizational health

Benefits

  • Health insurance
  • 401(k) plan
  • Paid vacation days
  • Paid sick days
  • Paid holidays

Job title

Head of Business Management – Operations

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Postgraduate Degree

Tech skills

Location requirements

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