Head of Business Management & Operations leading Truist Protection Services’ operational excellence across Cybersecurity and Fraud domains. Designing adaptive operating models and fostering collaboration with executive leadership.
Responsibilities
Serve as the strategic engine driving operational excellence across Cybersecurity and Fraud domains
Accountable for designing and leading an adaptive operating model that positions TPS as a proactive business enabler
Integrate governance, financial stewardship, talent strategy, and digital transformation to deliver measurable outcomes aligned with Truist’s enterprise priorities
Translate enterprise strategy into actionable rhythms, leverage data-driven insights, and foster cross-functional collaboration
Partner closely with TPS leadership and influence at the highest levels of the organization, including board and regulatory engagements
Architect and continuously evolve TPS’s operating model to align with enterprise priorities, emerging threats, and regulatory expectations
Drive data-driven decision-making through advanced analytics, dashboards, and automation
Oversee integrated portfolio and investment management, ensuring initiatives deliver measurable business value and risk reduction
Shape and execute future-ready workforce strategies, including location optimization, talent development, and DEI integration
Build and sustain strategic partnerships across HR, Finance, Legal, Sourcing, and external ecosystems
Requirements
Advanced degree in a relevant field, or an equivalent combination of education and work experience
Fifteen years progressive related experience in managing enterprise technology organizations combined with overall twelve years progressive related experience in enterprise technology
Demonstrated experience in technology operations management, financial management, risk management, people management, issue resolution, influencing team members and other stakeholders, conducting difficult negotiations and managing to stringent timelines for project deliverables
Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies
Demonstrated leadership in the implementation of complex programs and projects
Experience in leading regional or global banking teams
Broad business acumen skillset to include Financial planning, workforce management, and organizational health
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