Hybrid Head of Global Customer Operations, Revenue & Adoption

at LexisNexis

• Job title: Head of Global Customer Operations, Revenue & Adoption
• Job type: Full Time
• Experience level: Lead
• Salary: $97,700 - $162,700 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, United States

About the role

• Head of Global Customer Operations overseeing growth strategies and revenue initiatives through AI-driven insights. Collaborating with leadership on forecasting, budgeting, and client relationship management.

Responsibilities

• The Head of Customer Growth & Adoption owns and scales all adoption and revenue initiatives across Global Customer Operations (GCO) — using AI-driven insights and customer intelligence to turn every interaction into a growth opportunity.
• You will be a key resource for our Leadership Team through forecasting and budgeting for our organization.
• You will take ownership for development and measurement of metrics by providing decision support on key initiatives.
• You will ensure solid governance, compliance and risk management and work on implementations, continuous improvement and automation.
• Managing the delivery of contracted services to clients to ensure that SLAs and KPI are met.
• Maintaining tight control over the project schedule, risks, scope of work and budget.
• Building and maintaining solid client relationships and provides day-to-day client advice and support.
• Recommending changes to improve efficiency.

Requirements

• Have proven experience in AI data insights, customer operations, growth strategy, and product adoption initiatives.
• Have a great background in AI-driven analytics, automation, and data-informed decision-making.
• Have demonstrated ability to translate AI insights into measurable business outcomes.
• Have experience leading pilots and experimentation frameworks that accelerate adoption and efficiency.
• Be fluent in AI storytelling — translating unstructured customer data into actionable growth narratives.
• Have a deep understanding of how AI augments sales enablement, customer success, and product adoption.
• Be able to thrive in fast-paced, matrixed environments while balancing long-term strategy with hands-on execution.

Benefits

• Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
• Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
• Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
• Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
• Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
• Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
• In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice