Assistente de Operações de Vendas na Edify, co - criando soluções educacionais. Trabalhando com processos de vendas e suporte pedagógico.
About the role
- Head of Global Customer Operations overseeing growth strategies and revenue initiatives through AI-driven insights. Collaborating with leadership on forecasting, budgeting, and client relationship management.
Responsibilities
- The Head of Customer Growth & Adoption owns and scales all adoption and revenue initiatives across Global Customer Operations (GCO) — using AI-driven insights and customer intelligence to turn every interaction into a growth opportunity.
- You will be a key resource for our Leadership Team through forecasting and budgeting for our organization.
- You will take ownership for development and measurement of metrics by providing decision support on key initiatives.
- You will ensure solid governance, compliance and risk management and work on implementations, continuous improvement and automation.
- Managing the delivery of contracted services to clients to ensure that SLAs and KPI are met.
- Maintaining tight control over the project schedule, risks, scope of work and budget.
- Building and maintaining solid client relationships and provides day-to-day client advice and support.
- Recommending changes to improve efficiency.
Requirements
- Have proven experience in AI data insights, customer operations, growth strategy, and product adoption initiatives.
- Have a great background in AI-driven analytics, automation, and data-informed decision-making.
- Have demonstrated ability to translate AI insights into measurable business outcomes.
- Have experience leading pilots and experimentation frameworks that accelerate adoption and efficiency.
- Be fluent in AI storytelling — translating unstructured customer data into actionable growth narratives.
- Have a deep understanding of how AI augments sales enablement, customer success, and product adoption.
- Be able to thrive in fast-paced, matrixed environments while balancing long-term strategy with hands-on execution.
Benefits
- Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
- Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
- Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
- Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
- Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
- Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
- In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
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