Technical Support Engineer resolving software and hardware issues for elite sporting customers. Collaborating with various teams to enhance product reliability and support experience.
About the role
- IT Support Engineer providing IT support and managing IT systems for Welocalize employees in India. Delivering desktop support and user management across various enterprise systems.
Responsibilities
- Provide professional IT support and timely resolution through the Zendesk ticketing system.
- Provide in depth desktop and OS support (Windows and MacOS).
- Laptop provisioning (purchasing, replacements, warranty repairs, returns).
- Provide user support across company enterprise systems including Microsoft 365, Entra and Exchange Online.
- User and endpoint management through Microsoft 365, AutoPilot, InTune, Entra and Endpoint Manager admin centers.
- Mobile Device Management (MDM) through Microsoft Intune, Jamf and Mosyle.
- All other aspects of IT support such as hardware/software purchasing and management, inventory, and asset tracking.
Requirements
- Bachelor's degree, or equivalent work experience, preferably in Computer Science or IT/IS.
- IT certifications an advantage.
- Minimum 3 years hands on experience working in a similar IT support role.
- Demonstrable PowerShell scripting, Power Apps, Logic Apps and/or other automation experience highly desirable.
- Understanding of fundamental network technologies and protocols (DHCP, DNS, VPN, NAT, etc.).
- User management and support experience with major cloud providers such as Entra, Microsoft 365, Citrix ShareFile, Okta, and Zendesk an advantage.
- Extensive desktop and hardware support experience (Windows and Mac).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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