Business Intelligence Analyst providing data insights for strategic decision - making at Call Federal Credit Union. Engaging with internal stakeholders to enhance operational efficiency and member value.
About the role
- Senior Business Intelligence Consultant using data analytics to optimize commercial banking operations. Driving insights and visualizations for senior leadership with a focus on performance metrics and capacity.
Responsibilities
- Lead or participate in moderately complex initiatives within the Business Intelligence functional area and contribute to large-scale planning related to business intelligence deliverables that enable clear and consistent delivery of insights
- Review and analyze moderately complex business, operational, or technical challenges that require an in-depth evaluation of data interpretation and visualization methods to create diagnostic analytics and dashboards
- Independently resolve moderately complex issues and lead team to meet data-related deliverables as it contributes to developing intuitive compelling outputs used to inform decisions and strategy
- Leverage a solid understanding of data structures, domain specific knowledge, and the end-user experience to impact the final data visualization product, which includes dashboards, reports, insights, or analyses
- Collaborate and consult with peers, colleagues, and mid-level managers to achieve goals related to assessing business needs and producing actionable insights and trends leveraging data visualization and business intelligence
- Lead projects, teams and serve as a mentor for lower-level staff
- Work to drive adoption of insights and metrics as a resource for the company to enable a data-driven decision-making approach
- Revise and modernize existing reports by migrating them from older technologies to current platforms with a focus on improving efficiency, automation, and scalability
- Develop impactful dashboards and visualizations for senior leadership, leveraging the latest data and analytics platforms to deliver next-day insights on SLAs, KPIs, and productivity metrics
Requirements
- 4+ years of business intelligence and data visualization experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 3+ years of experience designing and developing interactive dashboards using Tableau, Power BI, or similar BI tools
- Proficiency in data preparation and automation using tools like Alteryx
- Experience building low-code applications with Power Apps to streamline business processes
- Familiarity with Google Cloud Platform (GCP) and cloud-based data solutions
- Strong ability to analyze and interpret large datasets, with a focus on data storytelling and driving actionable insights
- Deep understanding of SQL Server environments, including navigating complex stored procedures, nested queries, and job-triggered processes
- Proven ability to troubleshoot and optimize legacy reporting systems and modernize them for performance and usability
- Experience using Jira for agile work management and Confluence for collaborative documentation
- Knowledge of lending operations or commercial banking is a plus
- Advanced problem-solving and analytical skills, with a keen eye for detail and data accuracy
- Strong communication skills—able to translate complex data into clear, compelling narratives for technical and non-technical audiences
- Demonstrated ability to create operational metrics (e.g., capacity, productivity, risk) that support strategic decision-making
- Passion for visual storytelling—creating impactful visuals that resonate with stakeholders and support organizational goals
- Excellent time management and ability to thrive in a fast-paced, data-driven environment
Benefits
- Health benefits
- 401(k) Plan
- Paid time off
- Disability benefits
- Life insurance, critical illness insurance, and accident insurance
- Parental leave
- Critical caregiving leave
- Discounts and savings
- Commuter benefits
- Tuition reimbursement
- Scholarships for dependent children
- Adoption reimbursement
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