Lead Product Manager managing CRM applications within Wells Fargo's Home Lending transformation efforts. Focused on sales engagement, agile delivery, and user adoption in a fast-paced environment.
Responsibilities
Act as the primary Product Owner for several CRM applications within the Sales Engagement portfolio
Work in close partnership with the Product Manager to align product vision, strategy, and execution with business objectives
Collaborate daily with engineering, design, sales, and marketing teams to define detailed product requirements and deliver high-impact solutions
Engage with sales professionals and business stakeholders to gather feedback, understand user needs, and identify opportunities for product improvement across applications
Prioritize product features and enhancements across multiple applications based on business value, customer impact, and technical feasibility
Facilitate Agile ceremonies (e.g., sprint planning, backlog refinement, reviews) and ensure smooth, iterative delivery with engineering teams
Monitor product performance metrics, conduct market research, and analyze competitive trends to ensure our CRM tools remain industry-leading
Maintain and communicate product roadmaps for each application
Ensure compliance with relevant data privacy and security regulations in all CRM tool implementations
Requirements
5+ years of Product Management, product development, strategic planning, process management, or change delivery experience
3+ years of experience in product ownership or product management, with a focus on CRM tools or sales engagement platforms
Advanced experience with top CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot)
Background in SaaS product management and/or B2B sales technology
Track record of increasing user adoption and engagement in CRM environments
Bachelor’s degree in Business, Computer Science, Marketing, or a related field; MBA preferred
Proven success overseeing and delivering technology products in a fast-paced, Agile environment
Strong understanding of sales processes, customer relationship management, and engagement strategies
Exceptional communication, collaboration, and leadership skills
Ability to analyze data, interpret key trends, and make informed product decisions
Experience with Agile development methodologies and product management tools
Benefits
Health benefits
401(k) Plan
Paid time off
Disability benefits
Life insurance, critical illness insurance, and accident insurance
Parental leave
Critical caregiving leave
Discounts and savings
Commuter benefits
Tuition reimbursement
Scholarships for dependent children
Adoption reimbursement
Job title
Lead Product Manager – Home Lending CRM Product Transformation
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